Aarati Gurung
Rockdale,NSW
Summary
Dynamic Food and Beverage Attendant with a proven track record at Trippas White Group, excelling in guest services and dining room organization. Recognized for adaptability under pressure and maintaining food safety standards, I fostered strong customer relationships, enhancing loyalty and driving repeat business through exceptional service and effective complaint resolution.
Overview
6
6
years of professional experience
Work History
Food and Beverage Attendant
Trippas White Group
03.2023 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
Food and Beverage Attendant
Maxims Hotel Genting Highlands Resort, Pahang Darul
02.2019 - 08.2019
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Education
Bachelor in Hotel Management - Hospitality And Tourism Management
IST
Kathmandu, NepalMasters in Hospitality - Hospitality And Tourism Management
International College of Management, Sydney
Sydney, NSW04-2025
High School - Business Studies
MOLIHSS
Lalitpur, Nepal01-2016
SLC -
SSBS
Lalitpur, Nepal01-2014
Skills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Guest services
- Dining room organization
- Order accuracy
- Staff supervision
Languages
English
Professional Working
Hindi
Limited Working
Nepali
Native or Bilingual
Interests
- Documenting and sharing travel experiences
- Enjoy creating and following travel blogs and vlogs
- Adventure Travel
- Road Trips
- Rock Climbing
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- Camping
- Music
- Dance
Timeline
Food and Beverage Attendant
Trippas White Group
03.2023 - Current
Food and Beverage Attendant
Maxims Hotel Genting Highlands Resort, Pahang Darul
02.2019 - 08.2019
Bachelor in Hotel Management - Hospitality And Tourism Management
IST
Masters in Hospitality - Hospitality And Tourism Management
International College of Management, Sydney
High School - Business Studies
MOLIHSS
SLC -
SSBS
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