Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aayushma Gyawali

Craigieburn,VIC

Summary

Cordial and hospitable customer service assistant with experience creating welcoming atmosphere and giving great service to customers and restaurant guests. Guides guests through menus while demonstrating thorough knowledge of food and ingredients to take accurate orders. Partners with team members to serve food and beverages that meet or exceed guests' expectations

Overview

3
3
years of professional experience

Work History

Front of House Staff Member

Smokeworks
06.2024 - Current
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.


Wait Staff Member

Annapurna Hotel
04.2022 - 05.2023
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

Customer Service Representative

Gulmeli Photo Studio
03.2021 - 05.2022
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor in Hospitality Management - Hospitality

CQ University
Melbourne, VIC
07.2027

High School Diploma -

Green Plant Boarding Secondary School
Nepal
03.2023

Skills

  • Strong multitasking
  • Efficient organization
  • POS System Operation
  • Professional Appearance

Timeline

Front of House Staff Member

Smokeworks
06.2024 - Current

Wait Staff Member

Annapurna Hotel
04.2022 - 05.2023

Customer Service Representative

Gulmeli Photo Studio
03.2021 - 05.2022

Bachelor in Hospitality Management - Hospitality

CQ University

High School Diploma -

Green Plant Boarding Secondary School

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Aayushma Gyawali