Summary
Overview
Work History
Education
Skills
Certification
References
Affiliations
Timeline
Generic

Abbey Bills

Lakes Entrance ,VIC

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Upbeat, hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Casual Retail Assistant

Sandbar Surf
Lakes Entrance , VIC
12.2018 - 08.2022
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction.
  • Used product knowledge to suggest items to match client needs.
  • Organized shelves, counters and displays to maintain a neat store environment.
  • Operated cash registers accurately to process payments and issue receipts.

Retail Assistant Manager

Ozmosis
Lakes Entrance , VIC
11.2022 - 03.2023
  • Greeted customers and offered assistance in finding needed items.
  • Performed daily opening and closing duties including cash handling and reconciliation.
  • Trained, coached, and mentored new team members on customer service and operational standards.
  • Cultivated loyal customer base by providing excellent customer service.
  • Supervised bank deposits and inventory receipts as part of closing procedures.
  • Worked closely with the store manager to ensure we achieved store sales goals with sound customer service and sales protocol.

Retail Store Manager

Ozmosis
Lakes Entrance , VIC
03.2023 - 11.2023
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Organized new stock for floor placement.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Managed daily operations by completing purchasing, inventory control, merchandising, rosters and product distribution tasks.
  • Built and maintained strong working relationships with team members.
  • Prepared and submitted nightly bank deposits.

Education

High School Diploma -

Lakes Entrance Secondary College
Lakes Entrance, VIC
11-2022

Bachelor of Sport & Exercise Science -

University of Sunshine Coast
Sippy Downs, QLD

Skills

  • Customer Service
  • Money Handling
  • Retail Merchandising Expertise
  • Problem-Solving
  • Teamwork and Collaboration
  • Leadership skills
  • Great communication

Certification

  • Victorian P2 drivers licence
  • Working with children check
  • Responsible service of alcohol

References

Teghan Adams (Ozmosis Regional Manager) 

0455 022 492 

Deb Lina (Sanbar Surf Store owner) 

0417 492 285

Pip Timms (Personal Refererence)

0481 008 603

Affiliations

  • Engaging in regular physical activity such as running and going to the gym.
  • Enjoy spending days socialising with friends and family

Timeline

Retail Store Manager

Ozmosis
03.2023 - 11.2023

Retail Assistant Manager

Ozmosis
11.2022 - 03.2023

Casual Retail Assistant

Sandbar Surf
12.2018 - 08.2022

High School Diploma -

Lakes Entrance Secondary College

Bachelor of Sport & Exercise Science -

University of Sunshine Coast

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Abbey Bills