Fatima Saib
Ringwood,VIC
Summary
I am an experienced Retail and Customer Service Associate. I have a vast experience working in retail and services environments, having been a small business owner for the past 12 years. I am an outgoing person with a passion for understanding customer interacting with customers and understanding their wants and needs and providing them with the best solution. I am very friendly and connect with customers in a very natural way. You will find I am motivated, have a strong can-do attitude and am always willing to go above and beyond for my customers.
Overview
20
20
years of professional experience
Work History
Casual Retail Assistant
HOUSE Kitchenware Shop
04.2022 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Boosted store sales by effectively promoting current promotions and upcoming events to customers.
- Maintained a visually appealing store environment with regular merchandise restocking and displays updates.
- Collaborated with the team to achieve daily sales targets and consistently exceed performance expectations.
- Managed cash registers, processed transactions accurately, and balanced end-of-day cash reports for financial accuracy.
- Handled customer returns or exchanges professionally, adhering to company policies while maintaining customer satisfaction.
Owner/ Store Manager
Miracles High Institute
01.2008 - 01.2020
- Staff Management, Answer phones & make bookings, Inventory Management, Performing beauty treatments and services, Product and treatment training, Open and close cash wrap, Cost reporting, Sales, both direct and Cross sales, Visual Merchandising and Shop setup
Beauty therapist
Myer - Joh Bailey
01.2005 - 01.2008
- Staff Management, Booking appointments, Treatments
Beauty therapist
Salon in Balwyn Refresh
01.2004 - 01.2005
- Facial Treatments, Waxing, Body treatments, Microdermabrasion
Education
Diploma of Beauty Therapy -
Beauty School in South Africa
12.2001
Skills
- Customer Service
- Product Sales
- Inventory Management
- Visual Merchandising
- Microdermabrasion
- O2 Facials
- Waxing
- Makeup / Face Painting
- Electrolysis
- Styling hair
- Manicures and pedicures
- Eyelash extensions
- Oral and written communication: provide exceptional customer service to all customers, Online and in-store
- Merchandising: display effective setups in strategic locations throughout store
- Basic mathematics: manage customer transactions, count change
- Order Processing
- Money Handling
- Regulatory Compliance
Timeline
Casual Retail Assistant
HOUSE Kitchenware Shop
04.2022 - Current
Owner/ Store Manager
Miracles High Institute
01.2008 - 01.2020
Beauty therapist
Myer - Joh Bailey
01.2005 - 01.2008
Beauty therapist
Salon in Balwyn Refresh
01.2004 - 01.2005
Diploma of Beauty Therapy -
Beauty School in South Africa
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