Abbey Harris
Angle Vale,SA
Summary
Passionate and customer-focused professional with a proven track record of enhancing customer satisfaction and driving sales revenue. Hardworking, self-motivated, quick learner with a strong desire to succeed in the real estate industry. Seeking to bring these skills and experiences to a challenging role that values exceptional customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispensary Technician
Churchill Centre Pharmacy
05.2018 - 11.2023
- Enhanced customer satisfaction by providing personalised consultations and product education.
- Streamlined dispensary operations by efficiently managing inventory and maintaining accurate record-keeping systems.
- Contributed to increased sales revenue by promoting new products, special offers, and loyalty programs to customers.
- Entered and processed patients' prescriptions into internal digital systems.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Trained and mentored team members to enhance professional development and accountability in the workplace.
- Streamlined inventory management through diligent tracking and ordering of medical products.
- Assisted in recruiting, hiring and training of team members.
- Processed payments and documents such as invoices, patient accounts and statements.
- Consistently utilised digital technologies to communicate with marketing representatives, inter-store communications and patients.
Sales Assistant
Kmart Munno Para
10.2013 - 11.2020
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Trained new employees on company policies, procedures and sales tactics while helping them become part of the team.
- Remained calm and poised in a high-stress, dynamic environment to promote service to customers and staff.
Education
High School Diploma -
Craigmore High School
Blakeview, SA12.2016
Certificate III - Health Services Assistance
TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
Adelaide, SA12.2016
Skills
- Organised
- Well Presented
- Communication Skills
- Team Player
- Fast Learner
- Active Listener
- Problem-Solver
- Flexible
- Leadership
Certification
- SIRCIND002 - SUPPORT THE SUPPLY OF PHARMACY MEDICINES AND PHARMACIST ONLY MEDICINES, The Pharmacy Guild of Australia
Referees
- Tracy White - Retail Manager - 0416032531
- Alan Yip - Pharmacist in charge - 0424066389
- Han Hong - Pharmacist - 0457572721
Timeline
Dispensary Technician
Churchill Centre Pharmacy
05.2018 - 11.2023
Sales Assistant
Kmart Munno Para
10.2013 - 11.2020
High School Diploma -
Craigmore High School
Certificate III - Health Services Assistance
TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
- SIRCIND002 - SUPPORT THE SUPPLY OF PHARMACY MEDICINES AND PHARMACIST ONLY MEDICINES, The Pharmacy Guild of Australia
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