Abbey Humphreys
Brisbane,QLD
Summary
Dedicated and versatile professional driven by a passion for enhancing individual well-being and potential. A diverse background in customer service, hospitality, beauty services and caretaking. Demonstrating proficient skills in emotional support, health and safety, customer satisfaction and leadership. Commited to delivering significantly improved client independence and advocating for the best possible outcome for clients.
Overview
10
10
years of professional experience
Work History
Support Worker
Holistic Horizons Support Services
07.2022 - Current
- Helping clients manage and reach individual goals, supporting independent progression and social skills.
- vast experience with all aspects of mental health and disability support
- Establishing trusting relationships with clients and their families through empathetic communication and active listening.
- Developing strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarding client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintaining detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Assisting with all general day to day activities including but not limited to: personal care, light housework, transportation, promoting independence and accessing the community.
Salon Owner
Abbey Lee Beauty Studio
01.2020 - 07.2022
- Maintaining a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performing a variety of beauty treatments, including lash extensions, eyebrow services and waxing, for optimal client results.
- Efficient organisation, online skills, social media marketing and scheduling to ensure a smooth day to day flow of the business.
- Management of staff members.
- Ensuring customers feel relaxed and comfortable through conversation and personal relatability.
Customer Service Cashier
Coles Supermarket
03.2016 - 12.2019
- Handling high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processing customer orders and accurately handled payment transactions and refunds.
- Resolving customer complaints with professionalism and empathy.
Cafe Barista
Bb’s Cafe
05.2014 - 02.2016
- Contributing to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Ensuring smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Managing cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Producing food and drink products adhering to company quality and quantity standards.
- Enhancing customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Supporting fellow team members in achieving a smooth workflow during peak hours.
- Contributing to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
Education
Redcliffe State High School, Year 12 Graduate.
Redcliffe, QLD2017
Skills
- Daily living support
- Health and safety awareness
- Emotional Support
- Confidentiality and Privacy
- Daily living assistance
- Behavioral support
References
- Phil Moore, current team leader Holistic Horizons. Mobile: +61 448 652 661
- Susan Rudd, work experience supervisor. Mobile: +61 0428 777 209
- Kylie hardy, previous employer Coles supermarket. Mobile: +61 404 379 319
Timeline
Support Worker
Holistic Horizons Support Services
07.2022 - Current
Salon Owner
Abbey Lee Beauty Studio
01.2020 - 07.2022
Customer Service Cashier
Coles Supermarket
03.2016 - 12.2019
Cafe Barista
Bb’s Cafe
05.2014 - 02.2016
Redcliffe State High School, Year 12 Graduate.
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