Reading
Abbey Leask
Retail/Hospitality Worker
Heathcote
Summary
Driven Crew Coach and Barista at McDonald's Heathcote with 7+ years of experience. Excels in mentoring junior employees, enhancing team performance and customer satisfaction. Plays a pivotal role in streamlining operations and improving service quality, embodying teamwork and attention to detail without compromising efficiency. Proficient in handling 5kg+ of coffee beans during busy mornings and keeping work area clean and tidy.
Overview
6
6
years of post-secondary education
5
5
Certifications
Work History
Crew Coach & Barista
McDonald's Heathcote
4 2017 - Current
- Prepared products following restaurant, health, and safety standards and procedures
- Mentored multiple junior employees to improve performance, food safety, and customer service.
- Set positive examples for team members by providing high-quality, efficient service.
- Took orders, prepared meals/beverages, and collected payments.
- Collaborated with team members to complete orders.
- Addressed customer needs, questions, or concerns to create optimum experience.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Maintained and operated coffee machines and grinders daily
- Handled 5kg+ of coffee beans during busy 5am - 2pm shifts daily
Education
St John Bosco College
Engadine, NSW 2015.01 - 2020.09
Skills
Communication
Computer Proficiency
Work Ethic
Teamwork
Customer Service
Creativity
Attention to Detail
Multi-tasking
Coffee
Interests
Creative Writing
Ancient History
Travel
Movies/TV shows
Certification
Certificate III in Retail
Timeline
McDonald's Barista Course
2021-08
Certificate III in Retail
2020-12
Certificate II in Business Services
2020-12
Certificate III in Business Services
2020-12
Responsible Service of Alcohol
2020-02
St John Bosco College
2015.01 - 2020.09
Crew Coach & Barista
McDonald's Heathcote
4 2017 - Current