Abbi Matterson
Sydney,NSW
Summary
Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Beauty Therapist
Joanne Nicholls
06.2022 - Current
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Increased salon revenue by upselling additional services and retail products to clients.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Diploma - Beauty Therapy
Ultimo Tafe
Sydney, NSW12.2023
Skills
- Tool sterilization knowledge
- Lash and brow maintenance
- Waxing and hair removal techniques
- Spa Treatment Coordination
- Sales and Upselling
- Skincare product knowledge
- Client consultation abilities
- Makeup application proficiency
- Sales proficiency
- Demonstration skills
- Cosmetics selection assistance
- Retail experience
Certification
- Certified beauty therapist , Shanga - 2 years
Timeline
Beauty Therapist
Joanne Nicholls
06.2022 - Current
Diploma - Beauty Therapy
Ultimo Tafe
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