Abdirahman Abdullahi
Perth,WA
Summary
Results-oriented customer account manager with expertise in compliance adherence and analytical problem-solving. Managed portfolios of overdue accounts, negotiating sustainable solutions while ensuring policy compliance. Resolved complex issues through effective de-escalation techniques and maintained thorough documentation, directly supporting organizational recovery goals.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Collections Officer
Credit Corp
09.2025 - Current
- Handle inbound and outbound calls assisting customers with overdue accounts.
- Assess customer circumstances and offer sustainable repayment options.
- Professionally manage escalated and distressed customer interactions.
- Ensured compliance with company guidelines, policies, and procedures to safeguard company integrity.
- Achieved recovery, KPI, and call-quality targets through consistent performance and attention to detail.
- Managed case documentation and follow-up for over 100 clients to facilitate timely account resolution.
- Assessed client needs and documented case notes in management systems.
- Monitored compliance with case requirements and documentation standards.
Collections Officer
Pioneer Credit
01.2025 - 09.2025
- Managed diverse portfolio of overdue customer accounts, increasing recovery opportunities.
- Oversaw overdue customer accounts, ensuring compliance with recovery protocols.
- Followed fair debt practices and regulatory guidelines when managing the collections process.
- Contributed to team recovery targets by supporting performance initiatives.
- Escalated hardship cases to facilitate repayment solutions.
- Followed fair debt practices and regulatory guidelines when managing the collections process.
Sales Representative
TSA Group
- 11.2024
- Conducted outbound sales calls to engage customers and understand their needs.
- Conducted outbound sales calls and engaged customers professionally.
- Maintained accurate customer records and sales logs to support follow-up and relationship management.
- Maintained accurate customer records, notes, and sales logs.
Store Manager
IGA Rivervale
03.2023 - 02.2024
- Managed day-to-day store operations, stock management, and staff supervision to ensure smooth functioning.
- Trained staff and addressed customer issues, enhancing service standards.
- Analyzed sales trends and contributed to store strategy and performance enhancements.
Education
Cert III - Business Administration
TAFE
Perth, WA 07.2025 - 09.2026
High School Graduate -
AIC High School
Skills
- Collections processes
- CRM system proficiency
- Call center procedures
- Microsoft Office
- Account management
- Problem-solving
- Analytical skills
- De-escalation techniques
- Customer service
- Written and verbal skills
- Communication skills
- Adaptive team player
- Adaptability and flexibility
LANGUAGES
Somali: Professional, English: Native/Bilingual
Timeline
Collections Officer
Credit Corp
09.2025 - Current
Cert III - Business Administration
TAFE
07.2025 - 09.2026
Collections Officer
Pioneer Credit
01.2025 - 09.2025
Store Manager
IGA Rivervale
03.2023 - 02.2024
Sales Representative
TSA Group
- 11.2024
High School Graduate -
AIC High School