Summary
Overview
Work History
Education
Skills
Timeline
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Adam Poulsen

CARINA

Summary

I am a confident communicator who aims to understand the customer and I always approach my work with enthusiasm and professionalism. I seek a position that will challenge my extensive knowledge and well-rounded experience within customer service

Overview

5
5
years of professional experience

Work History

Service Officer

Services Australia
06.2024 - Current
  • Case Management - Portfolio Management
  • Adherence to schedule and time management
  • Continually adapting to competing priorities
  • Decision making in line with Policy and Legislation
  • Interpretation of Legislation
  • Professional Writing
  • Team and Stakeholder engagement
  • Telephony behaviours and management

Food and Beverage Attendant

Smokey Moo
06.2020 - 06.2024
  • Food Safety Certification
  • Food Preparation
  • Time Management
  • Setting and resetting my station e.g. Mise en Plais
  • Dressing tables for formal and corporate settings
  • Coordinating and Training team
  • Supporting team members in a dynamic environment

Education

Skills

  • High level customer service and communication skills
  • Strong Team player
  • Ability to work independently
  • Time Management
  • Prioritization skills
  • Ability to meet deadlines
  • Ability to meet KPI's
  • Microsoft office suite (Word/Excel/Outlook/Teams)
  • Strong Research skills
  • Problem-solving
  • Call Centre - Call Management
  • Retail and Hospitality Service

Timeline

Service Officer

Services Australia
06.2024 - Current

Food and Beverage Attendant

Smokey Moo
06.2020 - 06.2024

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Adam Poulsen