Summary
Overview
Work History
Education
Skills
References
Projects
Timeline
Generic

Adam Tamrakar

Sydney,NSW

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

8
8
years of professional experience

Work History

Retail Assistant

Aldi Australia
09.2019 - Current
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.

Team Member

Woolworths Group
06.2018 - 12.2023
  • Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Operated register to process payments and collect cash payment for order totals.

IT Technical Support Intern

Deerwalk Inc.
04.2016 - 03.2018
  • Investigated data issues and offered suggestions for resolution to supervisor.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Reduced downtime for employees by quickly troubleshooting hardware and software problems.
  • Actively participated in professional development opportunities such as workshops, seminars or online courses to stay current on technological advancements.
  • Delivered services to customer locations within specific timeframes.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelors of Information Technology - Information Technology

Victoria University
Sydney, NSW
06.2024

Skills

  • Verbal Communication
  • Decision-Making
  • Problem-Solving
  • Critical Thinking
  • MS Office
  • Tableau and PowerBI
  • AWS
  • Azure
  • Project Management
  • Python

References

Dawa Gurung

+61405387774

Manager

Aldi Hurstville


Reece Tupea

+61425494034

Manager

Woolworths Rockdale


Sonesh Khatry

+9779849729230

IT Manager

Deerwalk Inc. Kathmandu

Projects

Inventory Management System 


AR Game



Timeline

Retail Assistant

Aldi Australia
09.2019 - Current

Team Member

Woolworths Group
06.2018 - 12.2023

IT Technical Support Intern

Deerwalk Inc.
04.2016 - 03.2018

Bachelors of Information Technology - Information Technology

Victoria University

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Adam Tamrakar