Brad Hancock
Tuggeranong,ACT
Summary
Smart assistant restaurant manager offering several years in leadership positions. Successful at handling patron assistance and problem-solving for one of the busiest McDonald's restaurants in Canberra. Focused and enthusiastic with excellent customer service and conflict resolution skills. Years of experience with departments such as product quality, customer experience and people performance.
Overview
8
8
years of professional experience
Work History
Assistant Restaurant Manager
Erindale Mcdonald's
Tuggeranong, ACT
01.2020 - Current
- Through experience with all departments within the McDonald’s industry (people performance, customer experience, and product quality), I assist with the day-to-day operations and behind the scenes function of the restaurant – including dealing with customer complaints, rosters, training and hiring, stock take, payroll and a variety of other responsibilities.
Barista
Coffee on the go
01.2017 - 01.2018
- General café duties as a first job – learnt the basics of service and hospitality and set the foundation for my role within the hospitality industry for my future years at McDonald’s.
Education
Bachelor of commerce (financial planning) -
University of Canberra
11.2023
Masters in secondary teaching (Current) -
University of Canberra
Skills
- Strong communication skills
- Quick decision making
- Working well in a stressful environment
- Balancing numerous tasks
- Schedule Coordination
- Restaurant Operations
- Shift Management
- Performance Evaluations
- Employee Scheduling
- Training and mentoring
- Performance Improvement
- Customer Assistance
Custom
ACT
Custom
Tuggeranong
Timeline
Assistant Restaurant Manager
Erindale Mcdonald's
01.2020 - Current
Barista
Coffee on the go
01.2017 - 01.2018
Bachelor of commerce (financial planning) -
University of Canberra
Masters in secondary teaching (Current) -
University of Canberra
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