AGUL SUNDAY AKOT
Sydney ,Australia
Summary
I am a Highly-motivated employee with desire to take on new challenges. I have a Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities and Dynamic compassionate professional with a rich background in youth and community support, notably with NSW Trustee and Guardian. Expert in fostering independence through life skills coaching and mental health support. Excels in organizational management and interpersonal communication, leveraging a Diploma of Youth Work to enhance client well-being and community integration. Highly cooperative and generous individual with strong ability to connect with people, demonstrating patience and empathy in all interactions. Adept at persuasive communication, ensuring effective collaboration and positive outcomes in teamwork environments. Skilled in understanding and addressing needs of others, consistently providing support and fostering cooperative atmosphere. Brings deep commitment to helping others, combined with thorough understanding of necessary knowledge and abilities for success in this role.
Compassionate Youth Worker with background in creating safe and inclusive environments for youth. Strengths include strong communication skills, ability to build rapport, conflict resolution, and program development. Previous work resulted in improved engagement and personal growth among youths served. Committed to fostering positive relationships and mentoring young people.
Overview
2
2
years of professional experience
Work History
Accommodation Manager
Strive Community Services
Perth, WA
07.2024 - Current
- Overseeing the delivery of high-quality care and support to our clients
- Developing and implementing policies, procedures and care plans to meet regulatory requirements
- Managing the overall operations and administration of our accommodation services
- Overseeing the delivery of high-quality care and support to our clients
- Developing and implementing policies, procedures and care plans to meet regulatory requirements
- Supervising, supporting and developing a team of dedicated care workers and support staff
- Liaising with clients, their families and other stakeholders to ensure their needs are met
- Managing the facility's budgets, rosters and other financial and administrative tasks
- Maintaining accurate records and reporting on the home's performance and compliance
- Displaying leadership skills through conducting team meetings, one on ones and staff coaching.
- Managing team rosters, timesheets and attendance.
- Identifying, assessing and resolving client complaints and issues while displaying a client-centered approach
- Overseeing consistency, quality and safety of care for participants including review and audit of participant files.
- Coached staff on strategies to enhance performance and improve customer relations.
- Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
Residential Senior Youth Worker
Aspire Homes
Sydney, NSW
01.2023 - Current
- Providing a home-like environment for young people waiting for foster care placements
- Ensured proper utilization of available resources while providing quality care for those under guardianship
- Created an environment that promoted respect, dignity, and autonomy for wards under guardianship
- Maintained accurate records of client information including financial documents, legal forms, and medical reports
- Conduct visits to represented people as part of the decision-making process and understand the views, will and preference of the represented person, developing and implementing decision making plans, procedures and activities that attempt to resolve issues
- Provide information to the public as well as respond to enquiries by professional staff, service providers and customers
- Developed individual plans for each ward based on their unique needs and goals
- Make, implement and monitor decisions within delegated authority to best serve the interests of people under guardianship while adhering to legislation and procedural guidelines of the Public Guardian
- Undertake actions mostly of an individual case related nature and conduct activities based on agreed actions plans with the guidance of their supervisor and the Manager
- Develop knowledge and experience of local services and key support infrastructure
- Understand regional demographics, socio-economic profile and community needs
- Ensure guardianship matters are monitored and appropriate actions taken in line with the individual guardianship order, relevant policy, standards and the Guardianship Act 1987 (NSW)
- This includes identifying matters for early discharge to be taken to the Tribunal
- Ensure the exchange of information with represented people, family, and key stakeholders is accurate and timely and at all times compliant with relevant legislation including the Privacy and Personal Protection Information Act 1998, the Health Records and Information Privacy Act 2002 and the State Records Act 1998
- Demonstrated strong communication skills while interacting with clients, families, and care providers
- Coordinated resources within the community to provide necessary services for those under guardianship
- Conducted periodic assessments to evaluate the effectiveness of services being provided
- Collaborated with a multidisciplinary team of professionals to develop strategies that address issues facing those under guardianship
- Established positive relationships with stakeholders such as family members, social workers, attorneys, and healthcare professionals
- Facilitated meetings between clients and wards and other service providers as needed
- Displayed strong interpersonal skills when working with clients and wards from diverse backgrounds
- Adapted programs and activities to comply with health and safety guidelines and regulations.
- Provided individual support and mentorship to youths facing personal, academic, or social challenges.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
Home Loan Specialist Tier 1/ Home Loan Specialist Tier 2/ Debt Collections Officer
Commonwealth Bank of Australia
Sydney
- Reviewed and processed loan applications, handled customer complaints, liaised with underwriters, planned payment schedules, educated clients on different types of loans, observed regulatory and compliance policies, managed accounts referred for debt collection, reviewed and updated loan accounts
Hireup Community Coordinator
Commonwealth Bank of Australia
Sydney
- Developed and managed a community outreach program, organized volunteer events, monitored social media platforms, implemented innovative engagement methods, built relationships with local organizations, developed promotional materials, organized workshops, facilitated dialogues, attended conferences, provided support during special events
MMT Care SIL Team Leader
Advanced Disability Services
- Identified opportunities for process optimization, maintained a positive work environment, resolved customer complaints, assisted with special projects, participated in meetings with senior leadership, managed budgeting responsibilities, offered training and support to team members
Community Support Coordinator
Paramount Youth Services
- Actively participated in regular training sessions related to residential care work practices
- Responded promptly to emergency situations using effective problem-solving strategies
- Encouraged independence amongst clients through active listening techniques during one-to-one sessions
- Ensured that all safety regulations were adhered to in order to maintain a safe environment for both staff and residents
- Administered medication safely according to prescribed instructions from medical personnel
- Built positive relationships with clients and families
- Planning and attending appointments and activities with young people, supporting the development of life skills, managing young people's behaviors, engaging with young people on an individual and group level, abiding by policies and procedures, completing daily case notes and admin tasks, assisting with daily living and mental health support, facilitating community participation, ensuring safety and comfort, documenting client progress
Disability Support Worker
Tender Loving Care
Sydney
- Maintained a safe environment, cultivated strong bonds with residents, designed personalized treatment plans, encouraged independent living skills, organized recreational activities, utilized evidence-based practices, coordinated community resources, developed behavior modification programs, advocated for youth rights, provided counseling, conducted outreach sessions, maintained records, educated youths, developed and implemented community outreach plans, provided direct support to individuals with disabilities
Residental Youth Worker
Big Brown House
Sydney
- Provided case management services, including assessment, planning, advocacy, monitoring, and linking clients to appropriate services
- Established relationships with local businesses to secure donations for special projects or events
- Maintained up-to-date records of client interactions and follow-up actions taken
- Analyzed data collected from surveys administered by other staff members in order to identify areas needing improvement within the program
- Assisted in the coordination of resources between multiple agencies to provide comprehensive support to clients
- Educated clients on their rights under applicable laws and regulations governing social services delivery systems
- Provided individualized assistance to clients with disabilities, including physical, mental and emotional needs
- Built positive relationships with clients and families
- Provided daily direct support and direct care to clients with disabilities or disadvantages
- Maintained a safe environment, cultivated strong bonds with residents, designed personalized treatment plans, encouraged independent living skills, organized recreational activities, utilized evidence-based practices, coordinated community resources, developed behavior modification programs, advocated for youth rights, provided counseling, conducted outreach sessions, maintained records, educated youths, developed and implemented community outreach plans, provided direct support to individuals with disabilities
- Assisted clients in developing independent living skills such as personal hygiene, budgeting, meal preparation and job-seeking
- Maintained accurate records of client progress using appropriate documentation methods
- Provided guidance and support to at-risk youth in a residential setting, fostering positive relationships and encouraging personal growth
- Provided ongoing supervision of case managers assigned under my purview ensuring quality services were being delivered consistently across all cases
- Actively participated in training sessions related to trauma informed care practices as well as de-escalation techniques
- Implemented evidence-based interventions designed specifically for young people in order to address behavioral issues that may arise within the residence
- Provided crisis intervention services during times of emergency or heightened stress levels among the youth population served
- Demonstrated effective communication skills when interacting with clients, families, colleagues, and other professionals in the field
- Assessed risk factors associated with each resident's background prior to admission into the program
- Facilitated individual counseling sessions as well as group activities to promote self-awareness, problem solving skills, social competencies, and conflict resolution techniques
Education
Bachelor - Criminology & Psychological Science
Western Sydney University
NSWHSC Diploma -
Highschool
NSWSkills
- Effective Planning Skills
- Strong Cultural Competence
- Proficient in Relationship Building
- Skilled in Multitasking with Attention to Detail
- Experience in managing budgets and handling financial documents
- Full Drivers license
- Registered Insured Car
- First Aid Certificate
- National Police check
- Working With children's check
- Diploma of Youth Work
- First Aid/CPR
- Training & Development
- Organization and Time Management
- Excellent Communication
- Calm Under Pressure
- Cultural Awareness
- Document Management
- Staff training and development
References
References available upon request
Timeline
Accommodation Manager
Strive Community Services
07.2024 - Current
Residential Senior Youth Worker
Aspire Homes
01.2023 - Current
Home Loan Specialist Tier 1/ Home Loan Specialist Tier 2/ Debt Collections Officer
Commonwealth Bank of Australia
Hireup Community Coordinator
Commonwealth Bank of Australia
MMT Care SIL Team Leader
Advanced Disability Services
Community Support Coordinator
Paramount Youth Services
Disability Support Worker
Tender Loving Care
Residental Youth Worker
Big Brown House
Bachelor - Criminology & Psychological Science
Western Sydney University
HSC Diploma -
Highschool