Aidan Atkins
Springfield
Summary
Reliable and down-to-earth professional with over 20 years of diverse experience in corrections, retail management, and the Australian Army. Developed strong skills in supporting vulnerable individuals, managing challenging behaviours, and fostering safe, inclusive environments at Queensland Corrective Services. Experienced in helping individuals from various backgrounds settle into routines, access programs, and achieve their goals. Possess current certifications in First Aid/CPR, Working with Children Blue Card, NDIS Worker Screening Card, and ASIST suicide prevention training. Passionate about making a meaningful impact in the lives of others and eager to leverage experience and interpersonal abilities in a disability support role to create positive change daily.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Custodial Corrections Officer
Queensland Corrective Services
02.2019 - Current
- Inducted and supported 200+ prisoners while ensuring full protocol compliance.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Handled surveillance, conducted escorts, and filed case notes accurately.
- Participated in drills, searches, and upheld safety standards consistently.
- Reduced inmate incidents by reinforcing rule compliance.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Managed incident reports, documenting events accurately for review by senior management.
- Collaborated with healthcare staff to address inmate medical needs, promoting overall wellbeing within the facility.
- Implemented conflict resolution techniques, reducing incidents of violence among inmates effectively.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
Dom Bagnato & Cambridge West Manager
Cambridge Clothing
01.2014 - 02.2019
- Managed multi-site operations, trained and led high-performing sales teams.
- Boosted KPIs through excellent client service and styling.
- Enforced loss prevention and maintained high customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Infantry
Royal Australian Army
01.2010 - 01.2014
- Skilled at working independently and collaboratively in a team environment.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Secured and protected military property, assets, and personnel.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Upheld code of conduct and maintained professionalism in stressful situations.
Education
Certificate III - Custodial Operations
Queensland Corrective Services
01.2020
Cert II, III & IV - Visual Arts
Bremer TAFE
01.2009
High School Diploma -
Westside Christian College
12-2008
Skills
- Task management
- Proficient in computer systems
- Proficient in office software
- Adaptable in high-pressure environments
- Security procedures
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Daily living assistance
- Confidentiality and privacy
- Mobility assistance
- Relationship building
- Behavioural support
- Time management
- Relationship building and management
- Empathetic and customer-focused relationship management
- Strategic problem solving with a mission-driven mindset
- Experienced in high-stress, high-responsibility environments
- Strong communicator across diverse teams
- Results-focused leader with integrity and discipline
- Digital fluency in reporting tools, CRM systems, and workflows
- Emergency response
- Integrity and honesty
- Physical fitness
- Cleaning and sanitizing
- Active listening
- Mobility assistance
- Relationship building and management
Certification
- First Aid & CPR
- Working With Children (Blue Card)
- NDIS Worker Card
- Applied Suicide Intervention Skills (ASIST)
- Construction (White Card)
Languages
English
Native or Bilingual
Timeline
Custodial Corrections Officer
Queensland Corrective Services
02.2019 - Current
Dom Bagnato & Cambridge West Manager
Cambridge Clothing
01.2014 - 02.2019
Infantry
Royal Australian Army
01.2010 - 01.2014
High School Diploma -
Westside Christian College
Certificate III - Custodial Operations
Queensland Corrective Services
Cert II, III & IV - Visual Arts
Bremer TAFE
Hobbies and Interests
- Comic Book Pop Culture
- Outdoor Recreation
- Camping
- Hiking
- Ancient History
- Musician
- Movie Critic
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