Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Robyn Marsden

Hermit Park,QLD

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

43
43
years of professional experience

Work History

Custodial Corrections Officer

Qld Corrective Services
Townsville, QLD
10.2003 - 06.2024
  • Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
  • Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
  • Conducted investigations into incidents involving inmates, gathering evidence and interviewing witnesses.
  • Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
  • Developed rapport with inmates by engaging them in conversation about their interests or providing emotional support during difficult times.
  • Intervened during conflicts between inmates, utilizing de-escalation techniques when possible.
  • Maintained accurate logs detailing inmate movements both inside and outside the facility.

Retail Sales Assistant

Lowes Menswear
Townsville, QLD
09.1999 - 02.2002
  • Greeted customers and provided excellent customer service.
  • Assisted customers with product selection to meet their needs.
  • Operated the cash register, accepted payment, and issued receipts.
  • Answered questions from customers about products and services.
  • Processed returns and exchanges of merchandise promptly and efficiently.
  • Assisted in setting up displays for promotional items.
  • Informed customers of current sales promotions and discounts.
  • Resolved customer complaints in a professional manner.
  • Demonstrated knowledge of store policies regarding payments, returns, and exchanges.
  • Performed weekly cleaning duties such as dusting, mopping, vacuuming.

Retail Merchandiser

multiple employers
Townsville, QLD
01.1981 - 10.2000
  • Developed and implemented innovative merchandising strategies to maximize sales.
  • Organized product displays in accordance with corporate guidelines.
  • Created visual presentations that effectively promoted products.
  • Inspected stores regularly for proper stocking and display of products.
  • Conducted regular audits of store inventories and restocked shelves as needed.
  • Tracked market trends and monitored competitors' pricing policies.
  • Established relationships with vendors to obtain discounts on merchandise purchases.
  • Coordinated with suppliers to ensure timely delivery of merchandise orders.
  • Participated in weekly meetings with store managers to discuss upcoming promotions.
  • Researched potential markets for new products and services.
  • Performed data entry tasks related to the tracking of inventory levels.
  • Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules, and style rotation plan.
  • Communicated and coordinated execution of planograms with store management.
  • Updated store planograms in collaboration with management.
  • Placed prices and descriptive signage to enhance displays and promote items.

Education

Business Admin

Townsville Technical Colledge

Skills

  • Plan-o-gram creation
  • Visual Merchandising
  • Customer Service
  • Retail Merchandising
  • Customer Relationships
  • Team building
  • Self Motivation

Affiliations

  • I enjoy going to the Gym.
  • I enjoy gardening and have a wide range of plants.
  • I enjoy being creative in the home with craft ideas and renovations.
  • I enjoy being social.

Accomplishments

  • Long service medal.
  • National service Medal.
  • NAIDOC participation awards.

Timeline

Custodial Corrections Officer

Qld Corrective Services
10.2003 - 06.2024

Retail Sales Assistant

Lowes Menswear
09.1999 - 02.2002

Retail Merchandiser

multiple employers
01.1981 - 10.2000

Business Admin

Townsville Technical Colledge

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Robyn Marsden