Charles Rowell
Esk,Qld
Summary
Accomplished leader with a proven track record at Queensland Corrective Services, adept in operations management and conflict resolution. Enhanced rehabilitation efforts and safety protocols, leading to significant reductions in recidivism rates. Skilled in team leadership and corporate communications, consistently delivering results through innovative strategies and effective team engagement.
Overview
20
20
years of professional experience
Work History
Custodial Corrections Officer
Queensland Corrective Services
10.2018 - Current
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in casenotes.
- Prepared reports to document incidents and violations.
- Responded to emergency situations and de-escalated hostile confrontations.
- Interviewed inmates to obtain information and assess needs.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Supported mental health initiatives within the institution by working closely with psychological services personnel to identify and address inmate concerns or needs.
Close Support Supervision & Complex Behaviour Unit
Queensland Corrective Services
10.2019 - 10.2024
- Enhanced offender rehabilitation by implementing evidence-based practices and tailored supervision strategies.
- Reduced recidivism rates by closely monitoring offenders and addressing their individual needs through targeted interventions.
- Provided ongoing support to offenders as they navigated challenges related to reentry into society, serving as a key resource for accessing necessary services and maintaining compliance with supervision requirements.
- Served as a liaison between offenders, their families, treatment providers, and other stakeholders in the criminal justice system, fostering open lines of communication essential for successful rehabilitation efforts.
- Implemented crisis intervention techniques when necessary, deescalating tense situations and prioritizing the safety of all involved parties.
- Facilitated cognitive-behavioral therapy groups for offenders, promoting positive change through targeted skill-building exercises and guided selfreflection.
- Provided strong leadership to enhance team productivity and morale.
Cluster Manager
Fitness First
01.2015 - 10.2018
- Managed daily operations for smooth functioning, including staff scheduling, facility maintenance, and budget management.
- Evaluated staff performance regularly, identifying areas for improvement and providing constructive feedback.
- Established rapport with healthcare professionals in order to facilitate referrals of patients requiring exercise therapy or other fitness services provided at the health club facility.
- Developed strong relationships with members, providing exceptional customer service and addressing concerns promptly.
- Responded promptly to customer issues and resolved problems through effective communication.
Store Manager
Mountain Designs
01.2010 - 12.2014
- Managed daily operations
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Club Manager
Energie Fitness
01.2005 - 12.2009
- Increased staff performance and engagement via motivational leadership.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
- Resolved conflicts between members or staff in a timely manner using diplomacy skills.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Streamlined operations for increased efficiency through staff training and process improvements.
- Mentored and supervised a team of fitness professionals, fostering collaboration and promoting professional growth.
- Served as a positive role model for both employees and members by consistently demonstrating dedication to personal health and wellness practices.
Education
Certificate IV - Correctional Practice
Bradford Institute
Brisbane, QLD01-2021
Master Personal Trainer - Personal Trainer
Australian Institute of Fitness
Brisbane, QLDCertificate IV - Fitness
Australian Institute of Fitness
Brisbane, QLDSkills
- De-escalation techniques
- Conflict resolution skills
- Operations management
- Corporate communications
- Reliability
- Team leadership
Timeline
Close Support Supervision & Complex Behaviour Unit
Queensland Corrective Services
10.2019 - 10.2024
Custodial Corrections Officer
Queensland Corrective Services
10.2018 - Current
Cluster Manager
Fitness First
01.2015 - 10.2018
Store Manager
Mountain Designs
01.2010 - 12.2014
Club Manager
Energie Fitness
01.2005 - 12.2009
Certificate IV - Correctional Practice
Bradford Institute
Master Personal Trainer - Personal Trainer
Australian Institute of Fitness
Certificate IV - Fitness
Australian Institute of Fitness
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