Summary
Overview
Work History
Education
Skills
Timeline

Aimee Gomez-Fort

East Maitland,NSW

Summary

Customer Service Representative bringing skills in communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Senior Casual Retail Assistant

Typo Greenhills
12.2018 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Greeted customers and helped with product questions, selections and purchases.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Maintained enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Retail Assistant

Sanity Entertainment
12.2017 - 01.2018
  • Christmas casual at Sanity, Greenhills location
  • Duties included sales, upselling, ordering and pre-ordering stock for customers, working with others in a close and very busy environment, keeping counter and store space tidy, gift-card, cash and EFTPOS sales

Education

High School Diploma -

Narrabundah College, Kingston, ACT

Skills

  • Upselling Strategies
  • POS Systems
  • Customer Assistance
  • Retail Sales
  • Exceptional Customer Service
  • Active Listening
  • Problem-Solving Ability

Timeline

Senior Casual Retail Assistant - Typo Greenhills
12.2018 - Current
Retail Assistant - Sanity Entertainment
12.2017 - 01.2018
Narrabundah College - High School Diploma,

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Aimee Gomez-Fort