Aimee Gomez-Fort
East Maitland,NSW
Summary
Customer Service Representative bringing skills in communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Senior Casual Retail Assistant
Typo Greenhills
12.2018 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Greeted customers and helped with product questions, selections and purchases.
- Used POS system to process sales, returns, online orders and gift card activations.
- Maintained enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Retail Assistant
Sanity Entertainment
12.2017 - 01.2018
- Christmas casual at Sanity, Greenhills location
- Duties included sales, upselling, ordering and pre-ordering stock for customers, working with others in a close and very busy environment, keeping counter and store space tidy, gift-card, cash and EFTPOS sales
Education
High School Diploma -
Skills
- Upselling Strategies
- POS Systems
- Customer Assistance
- Retail Sales
- Exceptional Customer Service
- Active Listening
- Problem-Solving Ability
Timeline
Senior Casual Retail Assistant - Typo Greenhills
12.2018 - Current
Retail Assistant - Sanity Entertainment
12.2017 - 01.2018
Narrabundah College - High School Diploma,