Casual Retail Assistant
KFC
04.2024 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Contributed to company growth by identifying areas of improvement in customer service processes and implementing effective solutions.
- Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
