Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aishwarya Sunkad

Reservoir,VIC

Summary

Passionate about HR and eager to learn, I am a qualified HR and administrative professional with a Bachelor's in Business Administration and an MBA specializing in leadership. I have a proven track record of successfully handling diverse priorities, maintaining a positive attitude, and willingly embracing additional responsibilities to achieve both immediate and long-term goals. Throughout my career, I have developed strong skills in human resources within a fast-paced corporate environment, with a focus on employee relations and administrative tasks. I am highly effective in managing HR processes and ensuring compliance with policies. Now, seeking to transition into a new field where transferable skills can be applied in a dynamic and collaborative setting.

Overview

3
3
years of professional experience

Work History

Customer Service Advisor

NAB
04.2024 - Current
  • Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Implemented strategies to reduce average handling time without compromising on service quality.
  • Reached out to customers to offer assistance with account and service issues, as well as propose new [Product or service] choices.


HR Coordinator

Together Co Living
03.2023 - 04.2024
  • Provided assistance to clients and managers in processing various HR transactions, including transfers, new hires, employment separations.
  • Offered counsel and support to associates and managers regarding the organization's HR policies and procedures
  • Extended support in standard HR report generation, ad-Hoc reports and HR analytics
  • Day-to-Day operations through data analysis and reporting
  • Data maintenance in SAP through HR operations (CHRIS) Assistance in new hire onboarding and payroll
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.

HR Intern

Together Co Living
09.2022 - 03.2023
  • Tracked employee attendance, identifying trends and providing insights for management to address any potential issues promptly.
  • Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
  • Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
  • Created and updated tracking spreadsheets using MS Excel.
  • Worked with HR team to coordinate company events.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.

Office Assistant

Varaich Homes
12.2021 - 09.2022
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Education

MBA - Organizational Leadership

Kaplan Business School
Melbourne, VIC
02-2024

Bachelor of Business Administration - BBA in Human resource and management

KLE CBALC
05.2016

Skills

  • Employment law knowledge
  • Customer relations
  • HRIS
  • KPI monitoring
  • Schedule management
  • Research and due diligence
  • Advisory recommendations
  • MS office
  • Verbal communication

Timeline

Customer Service Advisor

NAB
04.2024 - Current

HR Coordinator

Together Co Living
03.2023 - 04.2024

HR Intern

Together Co Living
09.2022 - 03.2023

Office Assistant

Varaich Homes
12.2021 - 09.2022

Bachelor of Business Administration - BBA in Human resource and management

KLE CBALC

MBA - Organizational Leadership

Kaplan Business School
Aishwarya Sunkad