Josip Vukadin
Melbourne,VIC
Summary
Highly capable individual with a diverse background full of dealing with clients and customers in a range of different environments, including traditional customer service and within the trade industry. Seeking to apply a multitude of skills to improve the quality and efficiency of customer service. Including the ability to multitask, work under the stress of a busy work environment, pick up new tasks quickly and effectively whilst managing time accordingly. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Bilingual, hardworking, and ready to join a new team and industry. Seeking the opportunity to use proven customer service skills.
Overview
10
10
years of professional experience
Work History
NAB Business Associate Insights and Growth Banker
NAB
09.2024 - Current
- This role is focused on exceptional customer service and uncovering business customers banking needs
- Offers the ability to understand the customers business, identify opportunities and solve their complex enquiries
- Developed knowledge of NAB products and services to make suggestions according to the customer's needs
- Build genuine rapport with business customers and find a tailored solution to their enquiries
- Problem solving in a fast paced environment with a solution
Business Direct Advisor
NAB
10.2023 - 08.2024
- This role mainly focused on excellent customer service for business customers, managing their banking needs and tailored solutions when needed
- Understanding NAB's products and services to effectively advise customers
- Assisting customers with complex inquiries and resolving the issues given
- Focused on meeting customer experience
- Involved in targets set out
Skilled Labourer
H2O Designs
01.2023 - 10.2023
- Collaborated with construction teams to complete a wide range of projects, including residential and commercial.
- Executed tasks such as framing, slurring, rendering, and general site cleanup.
- Operated and maintained power tools, ensuring their proper functionality and safety compliance.
- Read and interpreted project plans to accurately carry out construction tasks according to specifications.
- Assisted in maintaining a clean and organised work site, enhancing overall project efficiency and safety.
- Communicated effectively with supervisors and team members to ensure smooth project progression.
- Assisted in tracking inventory and ordering necessary materials to maintain operational efficiency.
Plasterer
T And L Plastering
01.2016 - 01.2023
- Worked well independently and on a team to solve problems within the workplace environment.
- Served as a friendly, hardworking, and punctual employee.
- Effectively mastered the skills of the plastering trade to ensure that any and all queries asked by clients could be answered and any demands met.
- Consulted with other tradesmen to ensure projects were completed on schedule.
- Upheld safety standards by adhering to proper procedures and using personal protective equipment.
- Interacted daily with suppliers and manufactures to coordinate deliveries to maintain an organised working schedule.
- Advance skills which allowed for the development of excellent customer-contractor relationships based on trust and honesty
- Collaborated with a diverse team to ensure timely completion of maintenance projects.
- Assisted in tracking inventory and ordering necessary materials to maintain operational efficiency.
Electrical Labourer
West Melbourne Electrical
10.2017 - 05.2019
- Running Cables, Installing lights /cameras/ Switches and whilst dealing with clients in their home and work environments.
- Worked in a partnership to deliver on the needs of the client ensuring the customer was satisfied and fulfilled with the service that was provided.
- Mastered the use of tools and the many skills required to work as an electrician at an efficient and effective rate.
- Interacted daily with suppliers and manufactures to coordinate deliveries to maintain an organised working schedule.
Education
VCE Certificate -
Catholic Regional College
12.2016
Skills
- Time Management
- Ability to Multitask
- Fast Learner
- Adaptability
- Communication Skills
- Attention to detail
- Problem-solving abilities
- Leadership Skills
- Customer obsessed
Languages
Croatian
Timeline
NAB Business Associate Insights and Growth Banker
NAB
09.2024 - Current
Business Direct Advisor
NAB
10.2023 - 08.2024
Skilled Labourer
H2O Designs
01.2023 - 10.2023
Electrical Labourer
West Melbourne Electrical
10.2017 - 05.2019
Plasterer
T And L Plastering
01.2016 - 01.2023
VCE Certificate -
Catholic Regional College
References
- Available upon request
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