Khusbu Regmi
Leppington
Summary
A hardworking and dedicated customer service professional with a proven ability to lead high-performing teams while fostering a workplace culture of collaboration and efficiency. Throughout my career, I have developed a reputation for continuous improvement. With a commitment to quality standards and compliance, I have a demonstrated history of assessing stakeholder needs and obligations to reach mutually beneficial outcomes. By building rapport based on mutual trust and respect, I am able to anticipate customer needs while supporting streamlined operations. My goal is to obtain a role where I can implement my skills and experience while further developing my professional capabilities. I believe my transferable knowledge would be a great asset to your team and workplace.
Overview
18
18
years of professional experience
Work History
Education Administration Support
TAFE NSW - Ultimo
2023.11 - Current
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with strong work ethic.
- Paid attention to detail while completing assignments.
Store Manager Trainee
Aldi
2015.11 - 2023.05
- Answered questions about store policies and addressed customer concerns.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
Gaming Attendant
West Ashfield Leagues Club
2014.07 - 2015.12
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Adhered to fire safety regulations for facility usage regarding capacity and fire marshall restrictions.
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Recorded daily opening and closing reports to reconcile sales.
- Reported concerns, broken machines and out-of-order games to supervisor.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Communicated proactively with guests to troubleshoot problems and provide guidance.
- Conducted routine rounds through game room floor to check and test games.
- Operated point of sale terminal to complete customer transactions.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
Disability Support Worker
Work Power
2012.07 - 2014.03
- Aided in identification of individuals and families in need of social services to provide benefits and resources.
- Maintained professional and productive working relationships with community leaders and organizations to promote teamwork and boost rapport.
- Liaised with community members, recommending resources and programs.
- Helped individuals to provide education and understanding of available social services.
- Drove clients safely to social activities and appointments.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Kept accurate records for client files and handled related paperwork.
- Preserved and prepared reports and treatment records.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Conducted in-home visits to provide supportive services.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
Checkout Operator
Coles Supermarket
2010.04 - 2012.06
- Tallied cash drawer at beginning and end of each work shift.
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
- Answered questions about store policies and addressed customer concerns.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Checked personal identifications during alcohol and tobacco sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Crew Member
McDonald's Restaurant
2006.09 - 2010.03
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Documented customer orders and conveyed special requests to kitchen staff.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Trained new team members on procedures, customer service, and sales techniques.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Assisted other team members to achieve goals.
Education
Diploma Of Community Welfare -
Lamart College of Technology
Town Hall, Nsw 02.2010
Diploma Of Accounting -
Australian College of Technology
Town Hall, Nsw 04.2007
HSC With Credit -
Presidency College of Management Science
Chitwan, Nepal 09.2005
Skills
- Communication and interpersonal skills
- Project and deadline management
- Meticulous attention to detail
- Strives for continuous improvement
- Time management and organizations
- Problem solving and critical thinking
- Compliance Requirements
- Product and Service Knowledge
- Safety Regulations
- Professional Relationships
- Business Growth Initiatives
- Selling Techniques
- Risk Management Assessments
- Inventory Accuracy
- Directing Team Members
- Develop Policies
- Profit and Loss Management
- Training Junior Team Members
- Bank Deposits
- Disciplinary Action
- Materials Planning and Logistics
- Payroll Administration and Timekeeping
- Returns Policies
- Natural Leadership
- Constructive Feedback
- Working with people with disabilities
Additional Information
References
Available upon request
Timeline
Education Administration Support
TAFE NSW - Ultimo
2023.11 - Current
Store Manager Trainee
Aldi
2015.11 - 2023.05
Gaming Attendant
West Ashfield Leagues Club
2014.07 - 2015.12
Disability Support Worker
Work Power
2012.07 - 2014.03
Checkout Operator
Coles Supermarket
2010.04 - 2012.06
Crew Member
McDonald's Restaurant
2006.09 - 2010.03
Diploma Of Community Welfare -
Lamart College of Technology
Diploma Of Accounting -
Australian College of Technology
HSC With Credit -
Presidency College of Management Science
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