Alana Flesser- Bruschi
Morningside , Brisbane,QLD
Summary
Dynamic Clinic Manager and Senior Skin and Laser Therapist with a proven track record at Clear Skincare Clinics, enhancing patient satisfaction and team performance. Expert in laser pigmentation removal and mentoring junior therapists, significantly improving professional development and operational efficiency. Skilled in leveraging feedback for continuous improvement, demonstrating exceptional leadership and technical proficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clinic Cordinator2IC Snr Skin and Laser Therapist
Clear Skincare Clinics
02.2022 - Current
- Continuously updated knowledge of industry advancements, incorporating new techniques into practice for improved patient outcomes
- Mentored junior therapists, sharing expertise in laser therapy techniques for professional development and growth within the team.
- Increased client satisfaction by providing personalized treatment plans based on individual needs
- Managed inventory of supplies, ensuring adequate stock levels for uninterrupted
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
Clinic Manager
Clear Skincare Clinics Toowong
06.2023 - 09.2024
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Enhanced team performance by providing regular training and professional development opportunities.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Budgeted for resources to control expenditure and maximize profits.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Clinic Manager Seniour Skin and Laser Therapist
Australian Skin Clinics
02.2021 - 12.2021
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
Education
Diploma Of Beauty Therapy -
Charles Darwin University
Darwin, NT2018
Cert 3 Nail Technology -
Charles Darwin University
Darwin, NT2017
Skills
Senior Skin and Laser therapist
Capillary Reduction Techniques
Laser pigmentation removal
Renuva resurfacing
Cosmelan
Lumixa FLE
Certification
QLD Radiation Health open Laser use licence
Laser and intense light safety certificate
Valid Infection control
Yes
Timeline
Clinic Manager
Clear Skincare Clinics Toowong
06.2023 - 09.2024
Clinic Cordinator2IC Snr Skin and Laser Therapist
Clear Skincare Clinics
02.2022 - Current
Clinic Manager Seniour Skin and Laser Therapist
Australian Skin Clinics
02.2021 - 12.2021
Diploma Of Beauty Therapy -
Charles Darwin University
Cert 3 Nail Technology -
Charles Darwin University
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