Alana Murnane
Cranbourne North ,VIC
Summary
Results-focused individual dedicated to maximising satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Hairdresser
Melissa Mae Hair Extensions
02.2023 - Current
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Processed payments, entering sales in register for prompt customer service.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Created and designed customised colours, cuts and hair extensions for specific client needs
Hairdresser
The Sage Hair Studio
01.2022 - Current
- Ordered and maintained salon stock and inventory.
- Client consultations, over the phone, Instagram messages, and in person.
- Processed payments.
- Created and designed salon environment.
- Maintained relationships with clients which lead to return business and many 5 star reviews.
- Maintained a high level of customer service.
- Designed and created haircuts, colours and hair extensions to meet individual client needs.
- Scheduled future appointments and chased up deposits.
Swim Instructor
Paul Sadler Swimland
02.2020 - 01.2021
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Education
High School -
St Peter’s Cranbourne
Cranbourne, VICSkills
- Salon Marketing
- Outstanding client retention
- Advanced communication skills
- Quick Learner
- Customer Consultation
- Customer Education
- Schedule Management
- Business Management
- Sales expertise
- Staff Management
Timeline
Hairdresser
Melissa Mae Hair Extensions
02.2023 - Current
Hairdresser
The Sage Hair Studio
01.2022 - Current
Swim Instructor
Paul Sadler Swimland
02.2020 - 01.2021
High School -
St Peter’s Cranbourne
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