Jagadeswari (Jags) Maganti
Gladstone Park,VIC
Summary
Dynamic leader with extensive experience in team leadership and performance management at Pacific Smiles Dental. Proven ability in strategic planning and workflow optimization, resulting in enhanced team productivity and a positive work environment. Skilled in budget management and resolving complex issues to achieve high customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Centre leader
Pacific smiles dental
Preston , Victoria
07.2023 - Current
- Analyzed key performance indicators to develop strategies that boosted team productivity.
- Monitored workflow processes, identifying areas for improvement and implementing solutions.
- Resolved customer complaints promptly to ensure satisfaction and promote loyalty.
- Managed staff scheduling to maintain adequate coverage during peak periods.
- Trained new employees on company policies and job responsibilities.
- Conducted regular meetings with staff to discuss progress and collaboratively address challenges.
- Oversaw budget management, ensuring expenses remained within allocated funds.
- Addressed interpersonal conflicts within the team to sustain a harmonious work environment.
Dental Assistant
Pacific smiles dental
Melbourne , Victoria
07.2009 - 06.2023
- Managed billing inquiries from insurance companies related to submitted claims.
- Ensured adherence to infection control policies and procedures.
- Assisted during dental procedures by passing instruments and holding suction devices.
- Executed administrative tasks including scheduling appointments and updating patient records.
Dental Assistant
West preston dental
Melbourne , Victoria
05.2008 - 08.2011
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Sterilized instruments according to established guidelines and protocols.
Education
Post Graduate Diploma in Hospital Administration
Apollo Hospitals Health And Management
Hyderabad , IndiaBachelor of Science - Dentistry
Sri Ramachandra Medical College And Research University
Chennai, India Certificate 3 in Dental Assisting
Pacific Smiles Group
Skills
- Team leadership
- Communication skills
- Workflow optimization
- Strategic planning
- Adaptability
- Continuous improvement
- Team motivation and building
- Performance management
- KPI development
- Recruitment and hiring
- Problem-solving
- Workflow management
- Decision-making
- Budget management
Languages
English
First Language
Telugu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Certification
- Drivers license
- Working with children
- First aid
Accomplishments
- Performance excellence award- Twice in Pacific Smiles Group
- Attended the Grow conference as part of the recognition for outstanding performance
Affiliations
- Mum of 2 lovely boys with strong interest in multicuisine cooking
- Exceptional travel lover and enjoys long drives
Timeline
Centre leader
Pacific smiles dental
07.2023 - Current
Dental Assistant
Pacific smiles dental
07.2009 - 06.2023
Dental Assistant
West preston dental
05.2008 - 08.2011
Post Graduate Diploma in Hospital Administration
Apollo Hospitals Health And Management
Bachelor of Science - Dentistry
Sri Ramachandra Medical College And Research University
Certificate 3 in Dental Assisting
Pacific Smiles Group