Summary
Skills
Overview
Work History
Studies
Education
Certificate Qualifications
Education Summary
Professional Licenses
Career Referees
Character Referees
Aleks Aldovic

Aleks Aldovic

Gold Coast,QLD

Summary

Throughout my years of employment & experiences, I have built a path for myself around Management & Customer Relations. Alongside my career, I also dedicate time to serve as an officer for the Fire & Rescue Brigade in the Rural Fire Service which, keeps me mentally & physically at my peek. My professional skills continue to grow due to my personal drive for excelling, professionally and privately, that I have also encouraged some previous businesses to meet higher standards due to my drive. This passion shows highly when it comes to sales, product knowledge and maintenance which, reflects on successfulness & profits in accordance to my KPI's, business profits and efficiency while, maintaining and increasing cliental productivity in a positive manner. I strive in seeing staff flourish also, with positive attitudes & strong work ethics towards their positions, as a result of their increased product knowledge & confidence.

Skills

  • Quick Decision Making
  • Flexible Schedule
  • Time Management
  • Quality Improvements
  • Teamwork and Collaboration
  • Eye for Detail

Overview

12
12
years of professional experience

Work History

Gaming Attendant

Club Southport Inc
11.2023 - Current
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
  • Contributed to increased revenue by effectively managing EGM's and ensuring optimal performance.
  • Contributed to team efforts with general bar/gaming duties during low and high peak hours, events and closing shifts.

Machinery Service Department & Logistics

Kennard's Hire Service
10.2021 - 11.2023
  • Provided hands-on training for new hires, sharing technical knowledge and best practices in service maintenance procedures.
  • Improved equipment reliability by conducting regular preventive maintenance on company machinery.
  • Safely operated heavy equipment during loading and unloading processes, preventing accidents and damages to goods.

Operations Manager & Customer Relations

Cutprice Car Rentals
10.2016 - 10.2021
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
  • Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.

Vehicle Fleet Management & Maintenance

Thrifty Car Rentals
04.2016 - 10.2016
  • Streamlined the vehicle acquisition process, resulting in faster turnaround times for new additions to the fleet.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Managed a cross-functional team responsible for maintaining and repairing vehicles, ensuring optimal performance at all times.

Branch Operations Manager

British Petroleum
07.2012 - 03.2016
  • Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
  • Assessed employee performance and developed improvement plans.

Studies

Although I was originally born in Victoria, my education began overseas in Europe. It was there during my early stages that I learnt English and during my formative years; studies incorporated psychology, before returning to Australia and completing the necessary secondary studies. When I moved back to Australia, unfortunately, my education was not considered to be on par with the Australian educational system, however, this has not stopped me from using my full potential when it comes to sales, management and knowledge that I provide to my colleagues, who are willing to challenge themselves throughout everyday interactions. During my later years, I chose to increase my qualifications for the opportunities that would allow me to improve myself & exceed boundaries, becoming the best I can be personally, but also professionally.

Education

Masters Degree - Forensic Psychology

The Russian Defence Force Academy, Russia
10.2010

Certificate Qualifications

  • Science of Body Language, 03/01/20, Reading Micro Expressions, Understanding Body Movements, Interpreting Facial Expressions
  • Provide Responsible Service of Alcohol, 05/01/17, Sell or Serve Alcohol Responsibly, Better Business Practices, Strategies for Responsible Service
  • Provide Responsible Gambling Services, 05/01/17, Implement Responsible Gambling Practices, Identify & Provide Support Services for Problem Gambling, Strategies for Responsible Service
  • Cert III Driving Operations, 12/01/16, Secure Cargo, Load & Unload Goods, Complete Receivals/Dispatch documentation
  • Cert IV Retail Management, 03/01/12, Manage Store Facilities, Manage Retail Merchandise, Lead & Manage a Team of People

Education Summary

  • Learning about human behaviour & interactions.
  • Understanding communications in body language.
  • Self-confidence & striving for the best within.
  • Processing new information & the methods used.

Professional Licenses

  • Current licenses include Heavy Rigid, EWP Yellow Card & Test 'n' Tag.

Career Referees

  • Jaimi Peacock, Club Southport Inc - Human Resources. 0423 466 447
  • Kathy Sanders, Club Southport Inc - Gaming Manager. 0416 821 129

Character Referees

  • Tamara Aldovic, Club Southport Inc - Marketing Manager. 0407 029 102
  • William Gazer, Carpro Mechanics - Owner. 55 350 022
Aleks Aldovic