Alessandra Gallardo
Seven Hills,NSW
Summary
Dedicated and enthusiastic team player with exceptional organisational skills. Able to effectively manage multiple projects simultaneously while maintaining a high level of accuracy. Committed to the success of the team and always prepared to contribute efforts towards achieving company goals.
Overview
3
3
years of professional experience
Work History
Coles Service Manager
Coles Supermarket
11.2022 - 06.2024
- Handling customer inquiries, resolving complaints and ensuring customer satisfaction.
- Managing team-members in the service department, including training, scheduling, and performance management.
- Supporting sales efforts by assisting customers with product information and promotions.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Implementing and optimising service protocols to enhance efficiency and customer service quality.
Best and Less Team Member
Best&Less
02.2021 - 10.2021
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Education
Bachelor of Business Admin. - Business Administration
Macquarie University
02.2026
Skills
- Conflict resolution
- Customer service orientation
- Product knowledge
- Communication skills
- Employee Scheduling
- Supervisory Experience
- Performance Evaluation
- Decision Making
Timeline
Coles Service Manager
Coles Supermarket
11.2022 - 06.2024
Best and Less Team Member
Best&Less
02.2021 - 10.2021
Bachelor of Business Admin. - Business Administration
Macquarie University
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