ALEX LOUIS
Narre Warren,VIC
Summary
I'm an experienced and ambitious Functions Manager looking for a challenging role .Happy to learn and share my knowledge in hospitality. Visionary Functions manager with more than 20 years of success in planning and executing memorable events. Adept in managing multiple projects while maintaining high client satisfaction from start to finish. Quick to build rapport with clients and accomplished in bringing vision into reality.
Overview
16
16
years of professional experience
Work History
Assistant Functions Manager
Delaware North (MCG)
Richmond, VIC
03.2023 - Current
- Carried out day to day duties accurately & efficiently based on company protocol & procedures
- Hired, trained and supervised events supervisors and floor staff as required for events.
- Worked in tandem with department head to coordinate logistics of all calendar events.
- Coordinated and allocated floor staff, bar staff and dietaries staff for all events
- Doing up rosters for floor staff and events supervisors on a weekly and fortnightly basis.
- Ran all major sporting events such as AFL seasons, T20 World cup cricket, and the Australian open
- Managed major concerts such at Guns & Roses, Billy Joel and Ed Sheeran
- Stock ordering and stoke taking on a monthly basis.
- Worked with professional and trade associations to create memorable and successful events.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Organized weekly BEO meeting
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Oversaw work of up to 120 staff seamlessly executing professional events.
- Arranged security, requirements of each event.
Conference & Banquets Manager
Rydges Melbourne
Melbourne, VIC
02.2021 - 02.2022
- Duties include managing staff
- Running day to day events, corporate meetings, conferences & wedding receptions
- Doing up rosters
- Supervising an ala carte restaurant during down times in functions
- Hiring and training of new staff members
- Organizing the weekly BEO meeting/briefing
- Ordering & and stoke take
- Acknowledge clients issues & resolved their concerns in a quick and efficient manner
Functions Manager
Compass group
Docklands, Vic
07.2019 - Current
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Meeting with client prior to event to confirm room setup and event proceedings.
- Hire and train new/existing staff
- Ensuring enough beverage in store for any upcoming events on a weekly basis -Ordering stock to maintain Par levels
- Attend weekly Event orders meeting for updates on all upcoming events
- Overlooking 3 other sites, and ensuring the smooth runnings of these sites.
Functions Manager
Sandringham Yacht Club
Sandringham, VIC
04.2018 - 05.2019
- Ensuring all events are set and serviced as per company standards
- Attending weekly EO meetings
- Ensuring service staff has the most updated EO and information before they begun their shift
- Ensuring all events has the right beverage and the stock are adequate for the number of guest
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Making sure staff are properly briefed before all wedding ceremonies, breakfast events, club events/functions
- Charging off invoices after every event/function.
Conference & Banquet Manager
Mantra Lorne
Lorne, VIC
10.2015 - 03.2018
- Victoria Implementing and monitoring the quality of customer services provided to every events on behalf of the entire Conference and Banqueting Department Making sure the food and beverage services are at excellent standard for the conferencing department To guarantee the quality of services offered to customers, which surpasses ordinary standards To recruit, manage and motivate new/existing team members To ensure that the brand standards are applied To ensure that health and safety rules are applied and respected.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
Assistant Banquet Manager
Pan Pacific Perth
Perth, WA
03.2014 - 09.2015
- Making sure a successful running of an event Stock taking and stock ordering Assisting the banquet managers operate food service facilities Assigning tasks to service staff Event/Conference rooms are properly set as per BEO Purchasing equipment, Ordering supplies Coordinating service details.
- In charge of helping with hiring and training employees, Performing administrative functions, Preparing employee work schedules.
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
Banquet Operations Manager
Esplanade River Suites
Perth, WA
04.2009 - 02.2014
- Duties include Managing staff, Running day to day events, corporate meeting, conferences and wedding receptions, Doing up rosters, Supervising an ala carte restaurant with a fully licensed bar.
- Hiring and firing of staff, Organising the weekly BEO run, Updating payroll forecast, Ordering stock, stock take.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
Banquet Service Manager
Crown Perth
Perth, WA
11.2007 - 02.2009
- Carried out day to day duties accurately and efficiently.
- Managing staff
- Charging off invoice after every event
- Ran day to day events that was assigned to me, charity events, cooperate events, conferences, weddings, birthdays, major sporting events - such as (Amanda Young foundation) Sporting event such as (West coast egles, Fremantle Dockers, Hopman Cup) and also major events such as Bridal Expo, AHA awards, E-bridal Expo, political breakfast or Luncheon.
- Acknowledge customer issues and resolved their issues/problems quickly and effectively.
- Maintaining excellent customer care relationship by attending to their concerns in the best professional manner.
Education
Diploma - Business Management
Alexander Institute Of Education
Perth, WASkills
- Ms office; Intermidiate ms
- Microsoft Word
- Powerpoint; intermediate ms
- Micros & Sihot
- Deputy Rostering
- Attention to detail
- Excellent communication abilities
- Speaks 4 languages (English, Malay, Tamil, Indonesian)
- Hardworking
- Team leadership and supervision
- Customer service-orientated
- Staff Training
- Problem Anticipation and Resolution
- Conference and Convention Planning
- Staff Leadership
Timeline
Assistant Functions Manager
Delaware North (MCG)
03.2023 - Current
Conference & Banquets Manager
Rydges Melbourne
02.2021 - 02.2022
Functions Manager
Compass group
07.2019 - Current
Functions Manager
Sandringham Yacht Club
04.2018 - 05.2019
Conference & Banquet Manager
Mantra Lorne
10.2015 - 03.2018
Assistant Banquet Manager
Pan Pacific Perth
03.2014 - 09.2015
Banquet Operations Manager
Esplanade River Suites
04.2009 - 02.2014
Banquet Service Manager
Crown Perth
11.2007 - 02.2009
Diploma - Business Management
Alexander Institute Of Education
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