Parita Patel
MELBOURNE,VIC
Summary
A dedicated customer service professional with over 10 years of experience delivering exceptional client support and building strong customer relationships. Known for clear communication, patience, and the ability to resolve complex issues with confidence and professionalism. Committed to contributing my skills, work ethic, and customer-first mindset to support organisational goals and enhance the overall service experience.
Overview
6
6
years of post-secondary education
20
20
years of professional experience
Work History
Customer Contact Officer
Serco Melbourne
Melbourne
04.2026 - Current
- Work as team player that supports Australians, including people living with disability.
- Responding to inbound calls and email inquiries regarding support and services associated with our client's public service.
- Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding client's public service.
- Summarise and record customers interactions accurately in operating systems.
- Clear verbal and written communication with client over the phone and in writing.
- Navigate multiple screens and information systems to help the client in time via phone and email.
- Follow and work within company's structured policy, procedures and guidelines.
- Respond to escalations and complaints to obtain a quick resolution and when required liaise with the internal teams to achieve a successful outcome.
Retail Sales Assistant
Salera's
Melbourne
09.2023 - 11.2025
- Greet customers and ascertain on their requirements.
- To generate sales to exceed personal sales targets and meet KPI's.
- Provide features and benefits of extended warranties to increase sales.
- Create cross and up selling opportunities where possible.
- Participate in all areas of store's operation including merchandising, displays, and maintenance.
- Taking payments for goods, issuing receipts, credit notes, warrantees & process layby
- Process sales with Finance options i.e., GEM Visa, Certegy, Q-Report Insurance.
- Explain thoroughly company's return and exchange policy to customer while closing sale.
- Assisting with store opening and closing.
Customer service Relations
TAL insurance
04.2023 - 08.2023
- Service inbound calls for new and existing TAL & Asteron products within a timely manner to achieve team and individual service levels.
- Build a strong business relationship with Financial Advisors and internal stakeholders whilst ensuring the highest standards of service delivery and quality.
- Educate our clients on the importance of their Life Insurance policies or investment products.
- Engage and participate in creating a supportive team environment whilst actively sharing your skills and knowledge to achieve overall team objectives/goals.
- Respond to escalations and complaints to obtain a quick resolution and when required liaise with the various departments and teams to achieve a successful outcome.
Retail Assistant
Sussan
Melbourne
04.2022 - 04.2023
- Greet and interact with customer.
- Consult with customer to understand their needs and preferences related to merchandise.
- Demonstrate and explain merchandise, selecting and suggesting options suitable for the customer needs.
- Answer customer's questions about merchandise.
- Assist customer with purchase decisions.
- Retrieve merchandise from sales floor, stock room, or other inventory locations & placing orders.
- Collect payment using the store point of sale system.
- Processes returns and exchanges.
- Performs other duties assigned.
Retail Sales Assistant
Salera's
Melbourne
11.2016 - 08.2018
- Greet customers and ascertain on their requirements.
- To generate sales to exceed personal sales targets and meet KPI's.
- Provide features and benefits of extended warranties to increase sales.
- Create cross and up selling opportunities where possible.
- Participate in all areas of store's operation including merchandising, displays, and maintenance.
- Taking payments for goods, issuing receipts, credit notes, warrantees & process layby
- Process sales with Finance options i.e., GEM Visa, Certegy, Q-Report Insurance.
- Explain thoroughly company's return and exchange policy to customer while closing sale.
Sales Assistant
Pandora
Melbourne
09.2016 - 12.2016
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices along with Inventory stock and requisition new stock
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Ticket, arrange and display merchandise to promote sales.
- Help customers choose and provide recommendations.
Retail Sales Assistant
Adairs
Melbourne
10.2012 - 10.2013
- Greet customers and ascertain what each customer wants or needs.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices along with Inventory stock and requisition new stock
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Ticket, arrange and display merchandise to promote sales, Prepare sales slips or sales contracts.
Customer Service supervisor
Woolworths Pvt ltd
Melbourne
11.2008 - 09.2012
- Welcome phone calls and assisting customer's general inquiries in person in store as well as over the phone.
- Responding to inbound customer calls inquiries regarding home delivery and everyday rewards card programme.
- Processing the online everyday rewards card registration and link it to Qantas frequent flyer programme.
- Meeting required productivity standards.
- Develop & facilitate a network of appropriate communication links within the organization during the shift.
- Ensure all inquiries are handled in accordance with company's health and standard policies and procedures to achieve positive outcomes.
- Processing credit cards manually as per customer request.
- Keep manual as well as computer records of cash control report, refunds report.
Customer Service representative
Australian Power and Gas
Melbourne
01.2007 - 10.2008
- Providing advice, information, and assistance to callers, attempting to resolve all enquires on first contact.
- Making sure that all telephone calls are answered promptly, dealing with customer's queries, requests, orders, or complaints.
- Identifying and escalating priority issues or customer complaints
- Identifying customer needs through standard questioning techniques, analysis to enable the customer to make the appropriate decision.
- Arranging appointments for technicians to attend premises & make repairs.
Education
Certificate IV - Business (Big Data)
Swinburne University
Melbourne, Vic 09.2026 -
Advanced Diploma - Hospitality Management
Holmes Institute
Melbourne, Vic 11.2006 - 11.2009
certificate IV - commercial cookery
Holmes Institute
Melbourne, Vic 11.2006 - 11.2009
Skills
- Leadership Skills
- Time Management
- Effective Time Management
- Computer Skills
- Communication
- Ability to Work in a Team
- Problem Solving Skills
- Ability to Work Under Pressure
- Customer Service
- Office Tools: Microsoft Office Suite
- Operating POS systems
- Day to Day computing
Timeline
Certificate IV - Business (Big Data)
Swinburne University
09.2026 -
Customer Contact Officer
Serco Melbourne
04.2026 - Current
Retail Sales Assistant
Salera's
09.2023 - 11.2025
Customer service Relations
TAL insurance
04.2023 - 08.2023
Retail Assistant
Sussan
04.2022 - 04.2023
Retail Sales Assistant
Salera's
11.2016 - 08.2018
Sales Assistant
Pandora
09.2016 - 12.2016
Retail Sales Assistant
Adairs
10.2012 - 10.2013
Customer Service supervisor
Woolworths Pvt ltd
11.2008 - 09.2012
Customer Service representative
Australian Power and Gas
01.2007 - 10.2008
Advanced Diploma - Hospitality Management
Holmes Institute
11.2006 - 11.2009
certificate IV - commercial cookery
Holmes Institute
11.2006 - 11.2009