Work Preference
Overview
Work History
Education
Skills
Certification
Availability
References
Timeline
Generic
Open To Work

Natarsha Webster

West Wodonga,Australia

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Customer Contact Officer HOME CARE WORKERDISABILITY SUPPORT WORKERFOOD AND DOMESTIC SERVICESCLEANER

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: West Wodonga, AustraliaWodonga, VICAlbury, NSW
Open to relocation: No

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programs

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Contact Officer

Serco
WEST WODONGA, VIC
10.2025 - Current
  • Managed high-volume inbound calls, ensuring customer issues were addressed effectively.
  • Resolved customer inquiries through active listening and clear communication, improving resolution rates.
  • Responded to customer inquiries or complaints promptly, enhancing customer satisfaction.
  • Protected sensitive information by implementing strict security measures.
  • Fostered positive relationships with staff and management through effective communication.
  • Documented customer interactions accurately in the system.

HOME CARE WORKER

Nurse Next Door Home Care Services
Albury, NSW
03.2025 - 10.2025
  • Assisted clients with daily living activities, such as bathing, dressing, and meal preparation.
  • Promoted client independence through personalized support strategies.
  • Established trusting relationships with clients and their families through regular communication and empathetic listening skills.
  • Documented observations, interventions, outcomes, and identified issues to maintain accurate client progress records and inform care strategies.
  • Monitored and maintained cleanliness, sanitation, and organization of service areas to ensure safe and comfortable environments for clients.
  • Updated professional knowledge through participation in training sessions, workshops, and meetings to enhance care practices.

DISABILITY SUPPORT WORKER

Kirinari Community Services
Albury, NSW
10.2024 - 10.2025
  • Assisted patients with daily living activities, including dressing, grooming, bathing, and toileting, to promote independence and personal hygiene.
  • Assisted clients with physical mobility by lifting, adjusting, and moving them safely during care.
  • Managed client medications under healthcare supervision, ensuring adherence to treatment plans and enhancing overall health outcomes.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Prepared nutritious meals to meet individual MMP.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Kept detailed daily logs with care actions, patient behaviours, and incidents.

FOOD AND DOMESTIC SERVICES

Beechworth Health Service
Beechworth, VIC
07.2024 - 03.2025
  • Delivered courteous, friendly service while efficiently multitasking in fast-paced environment to enhance customer experience.
  • Remained focused, calm and professional during peak rush hours.
  • Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
  • Facilitated team success by cross-training in multiple roles, ensuring seamless coverage during busy periods and minimizing service disruptions.
  • Thoroughly reading and adhering to MMP.

CLEANER

Top To Bottom Cleaning
Wodonga, VIC
03.2024 - 06.2024
  • Sanitized bathrooms, kitchens, and other areas to maintain health standards and ensure safety.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Utilized time management and effective cleaning techniques to consistently meet daily cleaning deadlines.
  • Handled cleaning equipment and materials safely to prevent accidents and uphold workplace safety.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.

BUSINESS ADMIN TRAINEE

Albury Wodonga Paediatric Group
Albury, Australia
09.2023 - 12.2023
  • Greeted and checked in patients in a professional and courteous manner, resulting in a high level of patient satisfaction.
  • Answered incoming calls promptly, accurately responding to inquiries and directing calls to the appropriate personnel.
  • Maintained patient records by updating information and organizing documents to ensure accurate and accessible patient data.
  • Assisted with paperwork and answered phone calls while providing essential information to parents and caregivers to support their needs.

CATERING ASSISTANT

Bupa Wodonga
Wodonga, Australia
12.2022 - 06.2023
  • Prepared and served individual meals to residents, catering to specific dietary needs.
  • Coordinated food preparation and delivery, ensuring meals were served on time.
  • Delivered afternoon tea to residents, engaging with them in a friendly manner.
  • Maintained cleanliness in kitchen and dining areas, ensuring proper sanitization of utensils and equipment.
  • Ensured compliance with food safety regulations.

RETAIL WORKER

Beechworth Lolly Shop
Beechworth, Australia
01.2021 - 06.2022
  • Interacted confidently with customers to enhance their shopping experience.
  • Contributed positively as a hardworking team member in a fast-paced environment.
  • Organized and prioritized daily tasks to ensure smooth store operations.
  • Rotated and packed shelves.
  • Maintained compliance with Covid safety protocols.
  • Requested assistance when uncertain.

Education

VCE -

Cathedral College At Wangaratta
VIC
10.2022

Skills

  • Customer Service
  • Communication
  • Ability to Multitask
  • Time Management
  • Prioritization
  • Adaptability
  • Teamwork
  • Team collaboration
  • Problem Solving
  • Critical thinking
  • Fast Learner
  • Pressure resilience
  • Reliable
  • Independent Work

Certification

  • VIC Working with Children's Check
  • Police Check
  • First Aid and CPR Certificate
  • NDIS Check

Availability

Available everyday

References

References available upon request

Timeline

Customer Contact Officer

Serco
10.2025 - Current

HOME CARE WORKER

Nurse Next Door Home Care Services
03.2025 - 10.2025

DISABILITY SUPPORT WORKER

Kirinari Community Services
10.2024 - 10.2025

FOOD AND DOMESTIC SERVICES

Beechworth Health Service
07.2024 - 03.2025

CLEANER

Top To Bottom Cleaning
03.2024 - 06.2024

BUSINESS ADMIN TRAINEE

Albury Wodonga Paediatric Group
09.2023 - 12.2023

CATERING ASSISTANT

Bupa Wodonga
12.2022 - 06.2023

RETAIL WORKER

Beechworth Lolly Shop
01.2021 - 06.2022

VCE -

Cathedral College At Wangaratta

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