Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alfred Rajan

Rooty Hill

Summary

A 20-year-old academic student with outstanding attributes and a willingness to improve skills within the workforce. Engineering student versed in reviewing plans, writing reports, researching solutions, and implementing company procedures. Willingness to learn, follow instructions, and work cooperatively within team environments. Computer competencies include various CAD programs and MS Office applications. Possesses the qualities of a driven, ambitious and hard worker that aims to gain experience, knowledge and skill in order to achieve company goals. Have taken part in many tasks over course of education that have enabled total fixation towards current and future challenges that require a diligent approach. Oral and written communication skills are essential in order to carry out and successfully complete tasks, hence making a suitable candidate as well as a valuable asset for the company. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Financial Assist Specialist

Commonwealth Bank
10.2023 - Current
  • Experience in handling customers that are experiencing financial difficulty
  • Calm and collected approach when developing solutions for individual customers
  • Efficient computer literacy
  • Experience in working under KPI's
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Call Center Representative

4mile
09.2022 - 09.2023
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on company systems, form completion and access to services.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Fill Team Member

Big W
05.2022 - 03.2023
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Checked packages and merchandise for damage and notified vendors.

Crew Member

Hungry Jacks
12.2021 - 10.2022
  • Experience in back of house sector which involves distributing food to customers.
  • Ensured that customer service was exceptional for customers to be satisfied with both product and manner in which product was delivered.
  • Excellent communication skills enabled efficient utilization of time management which contributed towards fast service of customers.
  • Thorough training in maintenance and procedures within back of which contributes towards management of store.

Education

BACHELOR OF ENGINEERING - CONSTRUCTION

Western Sydney University
Parramatta, NSW
2026

HIGHER SCHOOL CERTIFICATE -

Greystanes High School
Greystanes, NSW
2021

Skills

Literacy in Microsoft software

  • WHS practices
  • Ability to work in a fast-paced environment
  • Project Coordination
  • Sketches, specifications, and drawings
  • Interpersonal Communication
  • AutoCAD
  • Quality Assurance

Certification

Certificate III in Aviation (remote pilot) - Issued in: 2021


White Card - Issued in: 2024

Timeline

Financial Assist Specialist

Commonwealth Bank
10.2023 - Current

Call Center Representative

4mile
09.2022 - 09.2023

Fill Team Member

Big W
05.2022 - 03.2023

Crew Member

Hungry Jacks
12.2021 - 10.2022

BACHELOR OF ENGINEERING - CONSTRUCTION

Western Sydney University

HIGHER SCHOOL CERTIFICATE -

Greystanes High School

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