Sophie Mirkarimi
Jandakot ,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Financial Assist Specialist
Commonwealth bank of Australian
09.2023 - Current
- Developed and implemented specialized procedures for customer service operations.
- Team representative for Fitted For Work
- Ran multiple team meetings
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained up-to-date knowledge of industry trends, best practices, and emerging technologies.
- Created and maintained an effective team environment through collaboration and communication.
Early Customer Engagement
Commonwealth Bank Of Australia, CBA
08.2022 - 09.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Ran department meetings and multiple team meetings
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
Education
No Degree - Secondary Education
Applecross Senior Highschool
ArdrossNo Degree - Primary Education
Ardross Primary School
ArdrossSkills
- Critical Thinking
- Collaboration and Teamwork
- Attention to Detail
- Verbal and Written Communication
- Adaptability and Flexibility
- Handling Complaints
- Customer Relations
- Multitasking and Organization
- Payment Processing
- Customer Service
- Educating Consumers
- Training Programs
- Employee Engagement
- Multitasking and Organization
- Payment Processing
- Multitasking and Organization
- Payment Processing
- Food and Beverage Service
- Inventory Management
- Customer Service
- Cleaning and Sanitizing
Accomplishments
- Completed all CPD/training
- Took on multiple groups to train
Certification
certificate II in hospitality
Timeline
Financial Assist Specialist
Commonwealth bank of Australian
09.2023 - Current
Early Customer Engagement
Commonwealth Bank Of Australia, CBA
08.2022 - 09.2023
No Degree - Secondary Education
Applecross Senior Highschool
No Degree - Primary Education
Ardross Primary School