Alice Pascall
Nhulunbuy,NT
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 9+ years of performance. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance., with Strong communication and management skills. Executive Assistant skilled at offering high-level administrative support to senior-level staff, expert in travel management, expense tracking and schedule coordination. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Excellent leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
12
12
years of professional experience
Work History
Tenancy Contract Officer (AO5)
Regional Services Arnhem, Department of Territory Families, Housing and Communities
10.2023 - Current
- Provide services to Remote Public Housing tenants in East Arnhem communities, solving tenancy issues, educating, and sustaining healthy living practices throughout and engaging use of support service contractors
- Engage with TFHC clients of East Arnhem to ensure they are provided with culturally safe, professional tenancy management
- Use leadership, direction, and mentoring skills to manage Tenancy Support Services contractors and their staff to ensure they are providing the timely delivery of tenancy management services to tenants in remote communities
- Manage and abide obligations under the Residential Tenancies Act and Housing Act, including establishing lease agreements, coordinating rent collection and payment arrangements, addressing any anti-social behavior, conducting housing inspections on remote public dwellings, and preparing accurate and timely information as required for briefing documents
- Conduct cultural awareness and assist with conducting and managing Housing Reference Groups in each community as well as facilitating their operations to ensure we are achieving appropriate housing outcomes for each community.
Maternity Leave
01.2023 - 10.2023
Administration Officer (AO3)
Ambulatory Care Outpatients, Department of Health
01.2022 - 01.2023
- Works as part of the Ambulatory Care Unit team to provide appointment/waitlist management services for specialist clinics located at Gove District Hospital and support telehealth service delivery within EAR
- Effective and efficient customer-focused service through the provision of information to the public regarding specialist outpatient clinic appointments and services
- Appropriately and professionally answer and direct all incoming correspondence made to the outpatient department
- Monitor referral pathway and triage allocations and reschedule waitlist priorities as directed by clinicians and clinical leads
- Liaise with specialist clinicians, remote clinics, and patients to support telehealth service delivery within EAR
- Data collection activities to monitor department performance
- Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces.
OneStaff Management Officer (AO4)
Ambulatory Care Outpatients, Department of Health
04.2022 - 11.2022
- OneStaff Management Officer provides administrative support to maintain the rostering system and related reporting for the East Arnhem Region Health services
- Providing effective and efficient customer-focused service through the provision of information to the public regarding specialist outpatient clinic appointments and services
- Answering and directing all incoming correspondence within the outpatients department
- Monitor referrals and triage allocation
- Scheduling / rescheduling appointments and waitlist priorities
- Liaise with specialist clinicians, remote clinics and patients support telehealth service
- Date collection, monthly reporting, entering data into software
- Coordinate and manage all aspects of medical offices and allied health professionals recruitment and retention – sourcing candidates, conditions and employment contracts, relocations, accommodation and orientation
- Weekly / Monthly Medical officers rosters
- Collecting medical records on requests
- Provide support to the Director of Nursing, and Director of Medical Services
- Financial reports, pay reports, division correspondence, policies and other related functions
- Systems and Programs – Content Management, Caresys, JCCB, Clinical Workstation, EIMS, TMS, E-Recruit
- Maintain accurate staff rosters and adjustments on the Onestaff management system to comply with deadlines, ensuring rosters are maintained within the roster and payment cycles
- Maintain accurate staff registration, mandatory checks, essential training, bed state and overtime records
- Provide training in Onestaff system usage to clients ensuring a comprehensive understanding of the system
- Produce ad hoc and routine reports for the Senior and Cost Centre Managers
- Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.
Travel and Planning Coordinator (AO4)
Specialist Outreach Top End Health Services, Department of Health
08.2021 - 12.2021
- Efficient and effective travel coordination and logistics management to facilitate medical services across communities and hospitals in the NT including planning, liaising, booking, communication, record keeping, finance and handling changes
- Communication, coordination and negotiation with a broad range of stakeholders including service providers, clinic staff, staff travel, travel providers, interpreter services and Health Service staff
- Develop and maintain accurate electronic records and files
- Supervision and training of peers
- Participate in development and maintenance of administrative and operational procedures
- Engage with Northern Territory Government (NTG) and 3rd party systems including; Travel Request Information Processing System (TRIPS), Electronic Invoice Management System (EIMS), Coding invoices, SharePoint – SONT Booking Calendar, Microsoft Suite, QBT online to facilitate delivery of the services
- Monthly reporting – Planned travel costs, Activity data
- Provide Support to Patient Travel and Low Acuity Medical Retrieval (LAMR) weekend cover and sick leave/ rec leave cover.
Program Administration Officer & Executive Assistance to the Executive Director (AO4)
Town Camps Unit, Department of Territory Families, Housing and Communities
04.2021 - 07.2021
- Manage the Executive Director’s diary (organising, printing off papers, setting, rescheduling of meetings) – preparing basic correspondence as required by the ED
- Secretariat – Editing, preparing and Finalising Memo’s and Ministerial for ED, DCEO and CEO
- Managing the Correspondence with in the unit
- Manage and organising travel, accommodation, meeting require for the trip – booked through TRIPS and QBT – preparation of travel itineraries, Travel acquittals
- General Administration Support – Ordering stationary supplies, taking minutes, preparing meetings, lodging any IT, hardware or Technology issues
- Coordinate and assist in the preparation of Ministerial Correspondence, briefings, monthly reports, general correspondence, recruitment and electronic records management
- EIMS – coding all invoices and sending off to the appropriate directors for approval
- E-Recruit – Contract extensions, new starter contracts
- Sharepoint
- HP Content Manager - TRM – Tracking all the files with in the unit, sending endorsed documents to relevant areas, creating new Files/Sub folders for new Financial year Documents
- VBS – Booking Vehicles for Travel
- Administrative Support to the broader unit, assisting with projects and general administrative matters.
Administration Support Officer (AO3)
Community Resilience and Engagement Command (CREC), NT Police, Fire and Emergency Services (NTPFES)
03.2021 - 04.2021
- Provide efficient and affective administrative support to the community Resilience and Engagement Command (CREC) program
- Manage official duty travel and accommodation arrangements
- Administrative Support – word processing, document production, minute taking
- Accurate data entry
- TRIPS – all travel details entered for approval
- EIMS – Electronic Invoice Management System
- TRM – Territory records Management
- LTF Wizard – Ledger Transfer of Funds
- Meeting agendas / Minutes
- Calendar Management
- General office management of stationary, office requisite stock and office equipment.
Patient Travel Clerk (AO3 – Nominal Role)
Top End Health Services, Department of Health
10.2016 - 02.2021
Specialist Outreach Travel Coordinator (AO4)
Top End Health Services, Department of Health
09.2019 - 03.2020
- Patient travel is liaising with Health Care staff and providing information and delivering assistance to the Health care services, for the care of patients by providing transport and accommodation within Royal Darwin Hospital
- Booking Commercial travel on QBT
- Booking Charters - Liaising with Charter Companies with in the Top End
- Travel management system (TMS)
- Carsys, JCCB – Checking Patients Episodes
- Synapse – Checking Patients appointments
- Booking accommodation – Liaising with accommodation staff
- Accounts – entering Invoices into TMS, following up on invoices, Reimbursements
- GAS – Checking clients Vendors for reimbursements
- Entering data
- General administration – Monitoring Generic inbox emails
- TRIPS – Entering travel details for approvals
- SharePoint – SONT
- Low Acuity Medical Retrieval (LAMR) – Liaising with District Medical Officers
- Riskman – Helping Patient advocate enter Riskman into the System
- SOP’S – Standard Operational Procedures.
Maternity Leave
04.2018 - 06.2019
Administration Officer
Manfield Colair
- 09.2016
- Creating Invoicing
- Customer service
- General Administration
- Accounts payable
- Accounts receivable
- Raising jobs
- Entering data.
Administration/Duty Manager
YMCA of the Top End
11.2012 - 07.2015
- Swimming Lessons Coordinator
- Provide exceptional customer service at all times
- Banking and cash balancing
- Handle customer requests and complaints
- Undertake shift requirements including opening and closing
- Act as chief warden in an emergency
- Provide supervision and work direction to rostered staff
- Recognise issues and act accordingly
- Perform cleaning duties as required
- Perform first aid at a level trained to
- Lead discussions and initiate changes at area meetings.
Education
Nhulunbuy High School
11.2011
St Monica’s College
06.2010
Skills
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
- Report Preparation
- Administrative Support
- Office Management
- Customer Relations
- Payroll and budgeting
- Calendar Management
- Schedule Management
- Office Administration
- Attention to Detail
Credentialslicenses
- Completing Certificate IV Project Management
- NTG Procurement Training
- NTG Emergency Management
- NTG Work Health and Safety
- NT Driver’s License
- Ochre Card
References
- Elle Mather, Director, Housing and Communities, Department of Territory Families, Housing and Communities - NTG, 0427 034 543
- Tess Kassiotes, Acting Housing Manager, Department of Territory Families, Housing and Communities - NTG, 0488 270 939
Timeline
Tenancy Contract Officer (AO5)
Regional Services Arnhem, Department of Territory Families, Housing and Communities
10.2023 - Current
Maternity Leave
01.2023 - 10.2023
OneStaff Management Officer (AO4)
Ambulatory Care Outpatients, Department of Health
04.2022 - 11.2022
Administration Officer (AO3)
Ambulatory Care Outpatients, Department of Health
01.2022 - 01.2023
Travel and Planning Coordinator (AO4)
Specialist Outreach Top End Health Services, Department of Health
08.2021 - 12.2021
Program Administration Officer & Executive Assistance to the Executive Director (AO4)
Town Camps Unit, Department of Territory Families, Housing and Communities
04.2021 - 07.2021
Administration Support Officer (AO3)
Community Resilience and Engagement Command (CREC), NT Police, Fire and Emergency Services (NTPFES)
03.2021 - 04.2021
Specialist Outreach Travel Coordinator (AO4)
Top End Health Services, Department of Health
09.2019 - 03.2020
Maternity Leave
04.2018 - 06.2019
Patient Travel Clerk (AO3 – Nominal Role)
Top End Health Services, Department of Health
10.2016 - 02.2021
Administration/Duty Manager
YMCA of the Top End
11.2012 - 07.2015
Administration Officer
Manfield Colair
- 09.2016
Nhulunbuy High School
St Monica’s College
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