Alicia John
Preston,VIC
Summary
Results-oriented professional with a strong record at YD as a top-performing keyholder. Expertise in customer service management and cash handling, driving team collaboration and consistently meeting sales targets. Proven leadership and rapport-building abilities enhance retail environments and elevate customer experiences.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Senior Keyholder
YD
Melbourne, VIC
05.2023 - Current
- I currently successfully help manage store operations in a fast-paced retail environment, demonstrating leadership and responsibility in my role. I am recognized as the top-performing casual employee, consistently achieving the highest KPIs, including sales targets and customer satisfaction. I am also able to address customer inquiries and resolve issues effectively and mindfully, contributing to a positive shopping experience.
Keyholder
Bonds
Melbourne, VIC
09.2022 - 05.2023
- In my role I was responsible for supervising daily store operations and ensuring that high standards of customer service and operational efficiency was achieved. I managed cash handling and reconciliation as well as assisting in training and mentoring new staff, fostering a collaborative team environment.
Waitress/hostess
Criniti’s Carlton
01.2021 - 12.2022
- I was responsible for both allocating high volumes of customers to tables to ensure for both maximum satisfaction of customers as well as a smooth flow of booking throughout each night. Typically, I would also host events such as set menus and birthdays ensuring that each customer is attended to. I was very quickly promoted to be the first point of contact to meet and greet all customers, as the Restaurant’s official Host.
Waitress
Ferraro Receptions
01.2021 - 12.2021
- Throughout 2021, I was a waiter and an aid in the running of formal functions where I was required to serve, drinks food and other hospitality services to the guests. I was allocated particular areas to cover during high volume functions.
Education
Bachelor - Criminology And Psychology
RMIT University
Melbourne, VIC11-2024
Year 12 -
Academy of Mary Immaculate
Melbourne, VIC12-2021
Skills
- Excellent listening skills
- Confident to work autonomously
- Strong ability in taking directions
- Great rapport building and team member
- Strong leadership skills
- Enthusiastic and eager to learn new skills
- Cash handling
- Team leadership
- Customer service management
References
- Panida Chui-Ui, employment reference, 0429 880 166
- Terry Costas, employment reference, 0416 360 957
- Tania Petrilli, character reference, 0405 448 792
Certification
HLTAID009 - Provide Cardiopulmonary Resuscitation.
Websites
Timeline
Senior Keyholder
YD
05.2023 - Current
Keyholder
Bonds
09.2022 - 05.2023
Waitress/hostess
Criniti’s Carlton
01.2021 - 12.2022
Waitress
Ferraro Receptions
01.2021 - 12.2021
Bachelor - Criminology And Psychology
RMIT University
Year 12 -
Academy of Mary Immaculate