Alina Afzali
Dandenong,VIC
Summary
Dedicated Customer Service Representative with expertise in resolving inquiries and enhancing customer satisfaction. Demonstrated ability in communication and problem-solving while managing payments, preparing orders, and dispatching products. Quick learner capable of thriving in both independent and team environments, eager to embrace new challenges and responsibilities.
Overview
2
2
years of professional experience
Work History
Customer Service Assistant/Supermarket Retail
Dandy Mart
Dandenong, Vic
06.2024 - Current
- Welcomed customers warmly upon entry to enhance their shopping experience. in a friendly manner and assisted with their inquiries.
- Assisted Dandy Mart shoppers with product questions and checkout support
- Processed cash, card, and mobile payments at point of sale
- Addressed customer complaints promptly and professionally to maintain satisfaction and loyalty.
- Collaborated across departments, including butcher section, deli and cheese counters, and checkout registers, to ensure seamless retail operations.
- Restocked shelves, coolers, and displays during shift coverage to maintain product availability
- Followed Dandy Mart store procedures for service, safety, and sales
- Maintained a clean and organized work area at all times.
- Performed administrative tasks such as filing documents, entering data into computer systems.
Production Worker
Colorway Graphics
Melbourne, Vic
09.2024 - 04.2025
- Operated production equipment for Colorway Graphics print and finishing jobs, ensuring quality output of products like mugs, pillow cases, and blankets.
- Inspected products for defects during assembly and packaging, maintaining high standards of quality control.
- Inspected product quality prior to packaging and shipment.
- Rotated production lines and duties with team to effectively meet daily output goals and adapt to production demands.
- Utilised company software to scan products for inventory management. and generate shipping labels to send off for shipment at the end of shift
- Recorded production counts and completed shift paperwork accurately.
- Assisted team members with line setup and changeovers.
Skills
- Point of sale operations
- Cash handling
- Customer interaction
- Multitasking
- Retail merchandising
- Store operations
- Inventory handling
- Quality control
- Multitasking
- Clear communication
- Calm under pressure
- Quality control
Timeline
Production Worker
Colorway Graphics
09.2024 - 04.2025
Customer Service Assistant/Supermarket Retail
Dandy Mart
06.2024 - Current