Tracy Cannon
King Creek,NSW
Summary
Enthusiastic Customer Service Officer with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
1
1
year of professional experience
Work History
Retail Customer Service Officer
Australia Post
Wauchope
02.2023 - Current
- Greeted customers, answered inquiries and provided information about products.
- Assisted customers in locating products within the store.
- Organized merchandise displays on shelves and racks in accordance with instructions from supervisors.
- Processed epos transactions quickly and accurately.
- Maintained a clean work environment and counters.
- Performed opening and closing procedures for the store.
- Replenished stock levels as needed throughout the shift.
- Issued refunds or exchanged items when requested by customers.
- Handled customer returns efficiently while following company policies and procedures.
- Adhered to safety protocols regarding use of ladders, lifts and other equipment when stocking merchandise.
- Followed company leadership and policies in resolving customer complaints with clarity and positivity.
- Adhered to schedules with regularity and persistence, supporting team members and filling schedule deficiencies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Stocked shelves with new merchandise according to company guidelines.
Skills
- Opening and Closing Duties
- Professional Appearance
- Customer Complaint Resolution
- Complaint Handling
- Store Maintenance
- Standard Operating Procedures
- Point of Sale Operations
- Strong Interpersonal Skills
- Stock Replenishment
- Good Communication Skills
- Customer Support
- Telephone Etiquette
- Cash Handling
- Customer Relations
- Point of Sale Systems
- Upselling Strategies
- Return Processing
Timeline
Retail Customer Service Officer
Australia Post
02.2023 - Current