Alisha Mallon

Food and Beverage Attendant:

• Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
• Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
• Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
• Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
• Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily
• Monitored inventory levels of food items and communicated needs for restocking to management team.
• Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
• Maintained a positive attitude towards coworkers and customers at all times.
• Performed opening and closing duties, including cleaning and preparing the venue for the next day.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Housekeeping Responsibilities:

• Maintained cleaning cart with supplies, such as fresh linens and towels.
• Cleaned guest rooms, including vacuuming carpets and dusting furniture.
• Replenished room amenities according to established guidelines.
• Inspected all assigned rooms upon completion of cleaning duties.
• Reported any maintenance issues or damage found in the guest rooms to supervisor.
• Responded promptly to requests from guests and other departments.
• Stocked linen closets with appropriate supplies for housekeeping staff use.
• Assisted in laundry operations when needed by sorting linens and loading machines.
• Replaced dirty linens with clean items according to established standards of quality control.
• Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
• Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.

Front Desk Agent:

• Greeted customers in a professional and friendly manner.
• Processed payments accurately and efficiently.
• Assisted with check-in and check-out procedures for guests.
• Resolved customer complaints promptly and courteously.
• Provided information about hotel amenities, services, and local attractions.
• Maintained cleanliness of lobby area at all times.
• Addressed customer needs in a timely manner.

• Greeted customers, identified their needs and provided assistance with product selection.
• Maintained an organized store environment by restocking shelves and organizing displays.
• Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
• Operated cash register to process payments from customers accurately and efficiently.
• Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
• Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
• Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
• Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.

• Company Overview: (Retail - Communion Dresses)
• Organised appointments via Calendly app and sent weekly reminders to clients
• Created multiple social media posts to promote business and encourage more cliental
• Additionally created social media posts to publicise an annual sale
• Attended a social media class with the owner of the company to investigate and promote business interaction for both local and international
• Provide consultation for the business owner in terms of branding
• Monitored stock both new and old including dresses, accessories, shoes and gifts
• Contributed to the Kouture Kids Website in terms of recreating and redesigning it through the use of Shopify
• Excellent use of apps such as Calendy, Shopify, Canva and Business Suite
• Assisted in the organisation of the annual sale and additionally managed the till and sales of money during the sale
• (Retail - Communion Dresses)

• Company Overview: (Retail sales)
• Spearheaded a department where food quality is inspected and presentation is paramount
• Brilliant time management skills in terms of punctuality and customer satisfaction and awareness regarding all orders that are time sensitive
• Involved with dealing with cash flow and balancing tills, highlighting both trustworthy and reliability qualities
• Maintaining store cleanliness and high hygiene standards especially in the COVID pandemic
• Performed and accomplished multiple tasks in a fast pace working environment
• Acquired experiences in retail allowed a development of a charismatic and positive attitude with both colleagues and customers
• Drove desire to thrive in a modern, fresh and dynamic environment
• (Retail sales)