Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Alisha McCrystal

Perth,WA

Summary

Administration Officer with expertise in invoice processing and customer relations at Pete's Gold Bins. Proficient in schedule management and workflow optimization, delivering exceptional service through effective problem-solving and communication. Recognised for enhancing document management systems, consistently exceeding client expectations with a focus on detail.

Overview

6
6
years of professional experience

Work History

Administration Officer

Pete's Gold Bins
Malaga, WA
11.2024 - Current
  • Raise invoices and process credit card payments, including collection of debts.
    Updated logistics spreadsheet to reflect all bins on site along with collection and delivery dates.
  • Maintained online systems for accurate document storage and retrieval. (Working in the cloud)
  • Answered incoming calls promptly and professionally. Take bookings and scheduling bin deliveries and pick ups.
  • Responded to customer queries via email and social media channels with professionalism.
  • Managed schedules and set appointments.
  • Handled customer inquiries over the phone courteously and promptly.

Hair Stylist

LaModa
Stirling, WA
03.2021 - 10.2024
  • Scheduled appointments efficiently throughout day to maximise client service time.
  • Provided expert consultations on hairstyles and hair care needs.
  • Upsold additional services, enhancing sales volume while meeting client expectations.
  • Applied various coloring techniques, including highlights and lowlights, based on client preferences.
  • Advised clients on maintaining haircuts between visits for sustained results.
  • Performed chemical treatments, highlights, and colors.
  • Maintained a clean work station by sanitizing tools and equipment after each use.
  • Recommended tailored products to clients based on individual hair care requirements.

Receptionist

Hair@Hillarys
Hillarys, WA
01.2020 - 03.2021
  • Maintained accurate records of customer visits for future reference.
  • Managed cash register transactions with precision and accountability.
  • Ordered supplies from vendors to meet operational needs.
  • Provided hair care services, including shampooing, conditioning treatments, scalp massages, and apply colour.
  • Ensured client satisfaction through exceptional customer service skills.
  • Sustained a clean work environment by sweeping floors, washing towels, sanitizing equipment, and disposing of trash.

Retail Cashier

Spudshed
Joondalup, WA
05.2019 - 02.2021
  • Maintained clean and orderly checkout area to enhance customer experience.
  • Greeted customers with professionalism and friendliness to foster positive interactions.
  • Ensured strict adherence to safety protocols throughout each shift.
  • Resolved customer complaints efficiently while maintaining professionalism.
  • Managed multiple tasks concurrently, delivering exceptional customer service.
  • Balanced daily cash register transactions with accuracy and attention to detail.
  • Processed payments via cash, credit, and checks accurately and swiftly.
  • Restocked shelves and organized sales floor to ensure merchandise availability.

Education

Certificate of Technical Studies - Business

TAFE
Perth, WA
12-2021

Apprentaship - Hair Dressing

Taylor Weir School Of Hairdressing
Perth, WA
06-2021

High School Diploma -

Sacred Heart
Sorrento WA
12-2020

Skills

  • Invoice processing and payment handling
  • Schedule and calendar management
  • Document and workflow management
  • Customer service and relations
  • Data entry and attention to detail
  • Communication and conflict resolution skills
  • Time management and deadline adherence
  • Social media engagement strategies
  • Problem solving and resource optimisation
  • Vendor management and client communication

Interests

  • Leaning new things.
  • Helping People.
  • Love animals, especially my dogs.
  • Enjoy the gym three times per week.
  • Camping and outdoor living.
  • Cooking and Well being.
  • Family and Friends.

Timeline

Administration Officer

Pete's Gold Bins
11.2024 - Current

Hair Stylist

LaModa
03.2021 - 10.2024

Receptionist

Hair@Hillarys
01.2020 - 03.2021

Retail Cashier

Spudshed
05.2019 - 02.2021

Certificate of Technical Studies - Business

TAFE

Apprentaship - Hair Dressing

Taylor Weir School Of Hairdressing

High School Diploma -

Sacred Heart

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Alisha McCrystal