Nicole Russell
Carseldine
Summary
Motivated Accounts Assistant with 8 years of experience in researching payments and credits, maintaining vendor files, and handling accounting procedures. Skilled in MYOB, financial record maintenance, reviewing financial activity, creating spreadsheets, and preparing reports. Known for meeting strict deadlines, managing multiple tasks, and maintaining accuracy. Additionally, brings 4 years of success as a meticulous and knowledgeable HR/Compliance Manager. Proficient in policy development, program management, risk mitigation, and operational planning. Experienced in maintaining regulatory compliance and correcting systemic issues in collaboration with business managers. Builds strategic alliances and enhances company standing through a team-focused approach, consistency, and diplomacy. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Reliable and adaptable, with a capacity to learn and apply new skills. Committed to driving team success and contributing to organizational growth in any field worked in.
Overview
22
22
years of professional experience
Work History
Administration Officer
Mobile Crane Servicing & Maintenance
12.2022 - Current
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Drafted and documented employee handbook and company policies to reduce compliance risks.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Organized data into multiple spreadsheets to streamline data.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Communicated regularly with customers regarding account questions and issues.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
HR and Compliance Manager /Accounts Clerk
TRT Aust Pty Ltd
09.2017 - 08.2022
- In this role I straddled dual roles of Accounts Clerk and HR/Compliance Manager reporting directly to the Australian Country Manager
- I was liable for planning, scheduling and execution of all site level wages, commercial administration; HSE and contractual compliance
- Executed successful compliance monitoring and risk assessment programs
- Organized initiatives, drafted documentation and deployed and sustained compliance using best practices
- Created and managed training classes to educate new hires and existing employees about compliance concerns
- Built and strengthened relationships with regulatory representatives, vendors and company customers
- Completed internal and external audits and established more responsive procedures
- Interrogated customer issues, company processes and other operational areas to check compliance and prepare mitigating plans
- Evaluated physical and digital records to determine potential risk and check compliance with guidelines
- Processed incoming payments and invoices
- Supported clerical and administrative needs of senior department staff
- Kept records current and accurate with skilled reconciliations and variance resolutions
- Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation
- Prepared weekly payroll for team of salaried and hourly employees
- Prepared and lodged monthly superannuation and payroll tax
Office Manager
Davo's Crane Hire
06.2015 - 09.2017
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements
- Prepared month-end closing entries for detailed reporting and recordkeeping
- Reconciled company credit cards, expense accounts and other expenses and financial records
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable
- Prepared weekly payroll for team of salaried and hourly employees
- Prepared and lodged BAS and PAYG
- Prepared and reviewed monthly financial statements
- Reviewed general ledger entries for accuracy and completeness
- Organized and maintained chart of accounts and updated monthly entries and adjustments, including payroll entries and monthly accruals
Accounts Assistant
Pro Skips Pty Ltd
03.2014 - 06.2015
- Processed company receipts, sales invoices and payments from customers and suppliers
- Verified and processed invoices from vendors and contacted suppliers regarding billing errors
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes
- Entered employee records, timecards and miscellaneous deductions for payroll
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements
- Prepared month-end closing entries for detailed reporting and recordkeeping
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable
- Prepared weekly payroll for team of salaried and hourly employees
Administration Assistant/Client Services Officer
Hillier's Advisors
01.2012 - 01.2014
- Maintenance of office environment
- Accounts payable and receivable data entry
- Receipting and allocating payments
- Reconciling trust accounts
- Assisting with bookkeeping for clients
- Maintained client files, compiled reports and organized company resources
- Managed client complaints with high level of professionalism and competence
- Greeted customers pleasantly and scheduled appointments for service
- Delivered high level of service and support to clients by ensuring that issues were responded to promptly
- Added new client data to system and made changes to old information to keep everything up to date
- Set up meetings between financial advisors and clientele and occasionally joined in for note-taking purposes
- Attended to daily client service requests and provided support as needed
- Preparation and lodgement of client ASIC documentation
Administration Assistant
Skill Centred Queensland Gympie Qld, Employment Services Queensland
01.2010 - 01.2011
- Greeted visitors or callers daily to handle questions or direct to appropriate staff
- Processed financial documents, contracts, expense reports and invoices
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports
- Directed visitors to appropriate offices
- Managed phone calls from clients during executives' absences and delivered informative answers to questions
- Processed incoming mail and packages and placed envelopes in bins for employees
- Accounts Payable Data Entry
- Developed administrative processes to achieve organizational objectives and improve office efficiency
Deli Manager
Fiveways Foodworks
01.2003 - 01.2006
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards
- Completed weekly inventories of food and material stocks
- Reduced costs by controlling portion sizes and eliminating all types of waste
- Priced and ordered food products, kitchen equipment and food service supplies
- Printed customer bills and processed payments using cash register
- Swept and mopped front end during shifts to maintain professional appearance
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses
Education
Certificate IV -
Workplace Health and Safety
Certificate III - undefined
Business Administration
Certificate II - undefined
Business Communications
Certificate II - undefined
Information Technology
Certificate II - undefined
Trade and Business Mathematics
Skills
- Time Management
- Month-end documentation
- Collections and invoice processing
- Correspondence management
- Payroll processing
- Payment processing
- Investigative skills
- Regulatory documentation
- Risk reviews
- Document analysis
- Regulatory compliance oversight
Timeline
Administration Officer
Mobile Crane Servicing & Maintenance
12.2022 - Current
HR and Compliance Manager /Accounts Clerk
TRT Aust Pty Ltd
09.2017 - 08.2022
Office Manager
Davo's Crane Hire
06.2015 - 09.2017
Accounts Assistant
Pro Skips Pty Ltd
03.2014 - 06.2015
Administration Assistant/Client Services Officer
Hillier's Advisors
01.2012 - 01.2014
Administration Assistant
Skill Centred Queensland Gympie Qld, Employment Services Queensland
01.2010 - 01.2011
Deli Manager
Fiveways Foodworks
01.2003 - 01.2006
Certificate III - undefined
Business Administration
Certificate II - undefined
Business Communications
Certificate II - undefined
Information Technology
Certificate II - undefined
Trade and Business Mathematics
Certificate IV -
Workplace Health and Safety
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