Kenney Bercich
Subiaco,Western Australia
Accomplishments
- Supervised team of 20+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Fiscal Management - Managed all financial activities for program operations.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Summary
I am an experienced professional with six years of expertise in managing operations within the hospitality and security sectors. My primary focus is on delivering exceptional guest service through effective leadership of staff, meticulous handling of bookings, and proficient resolution of customer service issues. With a thorough understanding of the hospitality industry and a solid foundation in business administration, I prioritize safety and demonstrate a keen attention to detail. I possess advanced skills in utilizing security systems and am adept at managing conflicts in a manner that is both effective and professional.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Security team management
- CCTV Monitoring
- Interpersonal Communication
- Good Telephone Etiquette
- Planning and Coordination
- Strategic planning and analysis
- Wine and liquor knowledge
- Manager / Leader Knowledge
- Safe food handling
- Kitchen equipment operation and maintenance
- Policy and procedure adherence
- Guest accommodations
- Staff monitoring
Languages
German
Intermediate (B1)
Maori
Advanced (C1)
English
Bilingual or Proficient (C2)
Japanese
Intermediate (B1)
Work History
Crowd Controller / Security Officer
Confido Security Services
Multi Places
05.2017 - Current
- This is a part-time position that offers flexibility to accommodate changes if needed.
Team Member
Liquorland
Subiaco, WA
12.2024 - 01.2025
Assistant Patrao
Nandos
Subiaco & Nedlands, WA
03.2024 - 11.2024
RSA Marshal
Air Night Club
Northbridge, WA
11.2023 - 02.2024
Venue Manager / Late Night Pub Manager
The Leederville Hotel
Leederville, WA
04.2023 - 11.2023
Security /Assistant Bar Manager
The Walkabout Hotel
Port Hedland, WA
10.2021 - 01.2023
Bartender, Receptions, Housekeeping, Kitchen Hand
The Walkabout Hotel
Port Hedland, WA
06.2019 - 01.2023
Team Member
Coles Supermarket
Beldon, WA
04.2016 - 05.2017
Crowd Controller
Night Life Security
Northbridge, WA
11.2010 - 10.2016
Manager, Team Leader, Crew
Hungry Jacks
Clarkson, Joondalup, Glengarry, Karrinyup
10.2009 - 01.2016
Education
Security & Operations
11-2015
High School Diploma -
10.2008
Certification
Crowed Controller / Security Officer Training Corse, Paragon Training Facilities - 2009
- Crowed Control Tags
Business Retail Training - 2010 - 2011
CM - Certified Manager Certification
- Unrestricted Approved Managers Red Card - Exp 09/2025
First Aid Qualified - Exp 08/2027
Safe food handling Cert
RSA Certification
TAB Compliances Card (EXPIRED) willing to obtain one
Additional Information
Alsion - The Leederville
0460 926 839
Kevin - Confido Director
0458 494 761
Delamere - Nandos
0406 749 466
Overview
12
12
years of professional experience
3
3
Certificate