Alison Mccarthy

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Inspected dishes and utensils for cleanliness.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Supervised restocking of salad bar and buffet for lunch and dinner service.
• Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
• Pushed, pulled and transported large loads and objects.
• Maintained composure and work quality while under stress.
• Worked flexible hours; night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.

• Established workflow processes, and implemented modifications to improve overall performance of personnel.
• Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coached employees through day-to-day work and complex problems.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
• Dispersed petty cash to employees and collected and managed receipts.
• Standardized office structures and processes to promote collaboration and increased performance.
• Organized documents for company communication, travel vouchers and payment services.
• Handled office contracts like leases, utilities and employee agreements.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Collaborated with Housekeeping, Maintenance and Groundskeepers departments to achieve a coordinated informed effective result.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Provided information regarding charge accounts and loyalty programs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
• Handled 20 calls per shift signing up new customers, retrieving customer data, presenting relevant product information confirming accommodation bookings and amendments.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Provided ongoing guest service.
• Created and maintained detailed database to develop promotional sales through various social media platforms such as facebook and Instagram.
• Attended and participated in weekly sales meetings.
• Reconcile customer accounts with daily banking records

Regular temporary assignments at St Barts, Penske Power Systems, De Jong Hoists and Headspace (Black Swan Health)

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Completed clerical tasks such as filing, copying and distributing mail.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Interacted with customers by phone, email or in-person to provide information.
• Verified accuracy of business records by consistently updating customer information.
• Developed correspondence letters, memos and emails.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Scheduled patient and customer bookings and psychology appointments using BestPractice software, MMEX. Generated patients reminders via online programme. Facilitated Zoom meetings for patients.
• Utilized CISCO phone system.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Served customers and followed outlined steps of service.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Handled 40+ calls per day to address customer inquiries and concerns
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Collaborated with team members to achieve target results
• Carried out day-to-day duties accurately and efficiently

• Scheduling Patient Appointments with Best Practice Software
• Processing EClaims and liaising with Medicare
• Preparing banking
• Answering Phone System and managing patient enquiries
• Medical Billing/ Cash & EFTPOS handling
• Processing Pathology samples
• Scanning documents to patient files
• SMS and call confirmations for patients
• Clean and restock Doctors rooms
• Use Autoclave to sterilize instruments
• Pack and label instruments for new use
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
• Enhanced office productivity by handling high volume of callers per day.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
• Supported office staff and operational requirements with administrative tasks.
• Completed and filed financial documentation for accounting purposes.

• Answering main reception telephone calls, enquiries and requests
• Customer service
• Handling and managing customer complaints, enquiries
• Dealing with incoming email, faxes and post
• Carrying out background research and presenting findings
• Producing documents, reports and presentations
• Ordering office supplies and PPE requirements for staff.
• Facilitating training and orientation for new staff.
• Liaising with clients, other freight companies, management and other staff
• Devising and maintaining office systems, including data management and filing
• Data entry for freight and transport
• Managing petty cash and purchase orders
• Simple quotations for freight
• Invoicing and managing on site freight accounts
• Arranging and quoting for customers for freight costs
• Management and maintenance of uniform, stationary and other stock in office/kitchen
• Organizing customer freight when necessary
• Photocopying/Scanning/Filing
• Ensuring correct procedures and documentation for visitors to site
• Personal assistance to departmental managers, regional offices and staff as required.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered central telephone system and directed calls accordingly.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Answered phone promptly and directed incoming calls to correct offices.
• Corresponded with clients through email, telephone or postal mail.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Maintained building security by monitoring logbook and issuing visitor badges.
• Monitored office supplies by checking inventory and placing orders.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

• Purchased adequate quantities of food, beverages, equipment and supplies.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Reconciled cash and credit card transactions to maintain accurate records.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Led and directed team members on effective methods, operations and procedures.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Prepared for and executed new menu implementations.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Carefully interviewed, selected, trained and supervised staff.
• Interacted positively with customers while promoting hotel facilities and services.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Correctly calculated inventory and ordered appropriate supplies.