Alley Howard
Summary
hey im alley! a retail assistant team member for city beach brownsplains, im looking to secure casual employment on the side to help me more financially to build towards my dream career! i have a positive and vibrant personality which is why i feel like i fit in the retail industry before persuing my dreams of becoming a nail technician. i finished my cert II in retail services last year.
Overview
4
4
years of professional experience
Work History
Retail Sales Assistant
City Beach
05.2024 - Current
- processed transactions accurately fast while maintaining a high level of customer service
- managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- maintained clean, organized store environment for an inviting shopping experience for customers.
- greeted customers and helped with product inquiries and purchases.
- handled phone calls professionally, addressing customer inquiries or directing them appropriately within the store
- used POS system to process sales, returns, online orders, and gift card activations.
- helped customers complete purchases, locate items, and join reward programs.
- boosted add-on sales through suggestive selling techniques and product recommendations.
- managed efficient cash register operations.
- answered questions about store policies and addressed customer concerns.
Show Ground Sales Assistant
Family Fun Amusements
03.2021 - 05.2023
- handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- processed transactions accurately while maintaining a high level of customer service.
- assisted guests with transactions for rides and attractions to facilitate fun & exciting experience.
- Increased sales by building strong customer relationships and providing excellent service.
- cash and eftpos handling.
- maintained high standards of customer service during high crowded & fast paced environment.
Customer Service Representative
Pizza on Finnegan
09.2021 - 02.2022
- handled customer enquiries and suggestions courteously and professionally.
- actively listened to followed instructions, with manager and customers and de-escalated major or minor issues to supervisor.
- answered customers calls with minimal wait times.
- maintained clean and orderly checkout areas, kitchen, storage etc. by mopping down all floors, emptying bin, wiping down all surfaces.
Education
Yourtown, Employability Program -
Get Set For Work Youth Employment
Browns Plains, QLDCert II in Retail Services. -
Your Town (123 HUB)
Browns Plains, QLD02-2024
Grade 10. -
Ormeau Woods State High.
06-2023
Skills
- product knowledge
- POS system operations
- barcode scanning
- shelf stocking
- customer service
- money handling abilities
- stock management
- fitting room maintenance
- processing returns
- store maintenance
Timeline
Retail Sales Assistant
City Beach
05.2024 - Current
Customer Service Representative
Pizza on Finnegan
09.2021 - 02.2022
Show Ground Sales Assistant
Family Fun Amusements
03.2021 - 05.2023
Yourtown, Employability Program -
Get Set For Work Youth Employment
Cert II in Retail Services. -
Your Town (123 HUB)
Grade 10. -
Ormeau Woods State High.
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