Allison Cox
Spring Farm,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Mt Annan Hotel
04.2003 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed over 20 staff members at any given time, ran big events e.g ANZAC Day, Australia Day, Easter etc
- Collaborated and volunteered with local communities e.g. Big Yellow Umbrella, Mothers Hubbard's Cupboard, Camden's Women Shelter, Shining Stars etc
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximise business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Administrative Clerk
Hygrade Laser Profiling
03.2006 - 02.2008
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Created and updated records and files to maintain document compliance
Education
High School Diploma -
Elizabeth Macarthur High School
Narellan, NSW11.2000
Skills
- Recruiting and Interviewing
- Product and Service Knowledge
- Task Delegation
- Operations Management
- Money Handling
- Customer Relations
- Staff Development
- Team Motivation
- Financial Management
- Staff Management
- Staff Supervision
- Business Administration
Dancing, keeping fit, spending time with my family
I enjoy going to a dance fitness class during the week, love gong for walks in the neighbourhood with friends, love spending time with my husband and 2 young sons aged 8yrs & 11yrs, going to the park, riding bikes, holidays
Timeline
Administrative Clerk
Hygrade Laser Profiling
03.2006 - 02.2008
Assistant Manager
Mt Annan Hotel
04.2003 - Current
High School Diploma -
Elizabeth Macarthur High School
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