Brendan Pyper
Windsor,Melbourne
Summary
I am looking for a position within the sales industry where I can best utilize my creativity, expertise, and specialized marketing and sales skills. I am an academic with a certificate and bachelor's degree in media arts under my belt and most recently a graduate diploma in business marketing. I also bring 14 years combined customer service and real-world industry experience in sales and I am looking at expanding my knowledge and experience by applying myself as a dedicated, highly motivated, and hard-working Sales and Customer Service Consultant for Fitness first.
Having just finished a graduate diploma in business marketing, accompanied with a bachelor's degree in media arts, I am looking to further expand my experience within the marketing and sales industries. I aim to apply the skills I've acquired to further develop businesses to achieve their goals by utilizing my experience and creativity to provide exciting new solutions. As an excellent communicator, I have a passion for building rapport and furthering business relationships, providing exceptional customer service and developing long term growth and profitability. I am a driven and focused professional looking to apply this experience to an exciting new role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender + Wait Staff
Mt Erica Hotel
Prahran
09.2023 - Current
- Greeting and attending customers as they arrive, up selling, working at the best and most professional of my ability to deliver exceptional customer service, gain tips and create an enjoyable, immersive, and memorable experience for the customer.
- Creating lasting and trusted relationships and connections with a very diverse regular customer base that leads to a very welcome return to an environment where they feel valued and at home.
- Maintaining stock levels, alerting management when levels are low or how much is needed to be ordered to sustain the weeks sales ahead, planning ahead, thinking strategically for the busier days/nights having more than enough set up eg cutlery, fresh fruit cut up and prepared daily ahead of time, cocktail mix levels, house spirits topped up and kegs ordered.
- Being self-motivated and in charge of opening, setting up and maintaining the bar for the day ahead 5 days a week
Sales Merchandiser
Mars Auckland
04.2023 - 08.2023
- Filling shelves, merchandise second-sites and build off-location displays across our Petcare, Confectionery & Food brands
- Driving product freshness via stock rotation based on best before dates & actioning as required
- Ensure range, ticketing and facings are in-line with agreed layouts for the various categories Mars operates in regular communication with relevant Territory Business Manager (TBM) and Regional Merchandising Team Leader (RMTL)
- Rectify out-of-stocks by communicating with the relevant store staff & TBM if needed - Comply with store & Mars Health & Safety policies (including up to date In-store Safe Pass)
Service Consultant
ANZ Bank
Auckland
01.2019 - 01.2022
- Effective liaison between customers and referring to internal departments with effective use of referrals sent via Salesforce, SDP, SDA and Systematics (ANZ computer systems).
- Educate customers about payment processing and procedures whilst remaining compliant and supporting banking policy.
- Assisting and educating customers about products and services to resolve common needs and increase sales, including digital sales, Voice ID, Internet banking and Phone banking.
- Exercising caution and identifying risk while following strict procedure for AML (Anti Money Laundering), filing STR (Suspicious Transaction Report) if suspicious and making sure we remain Tax compliant (FATCA) customers completing their own GTIR form to disclose Tax Residency Status internationally and domestically with their IRD number and tax rate.
- Escalate incidents formally to appropriate departments to remain compliant with company standards and policies along with remaining compliant by completing learning modules covering financial legislation and ANZ internal procedures and policies before due date.
Membership Consultant
City Fitness
Auckland
03.2016 - 03.2019
- Assisted customers with membership inquiries and provided information about benefits, rates, and other details.
- Greeted members and visitors in a friendly manner.
- Conducted tours of facility for new members.
- Promoted club services by distributing flyers and brochures at local businesses.
- Handled incoming calls regarding membership inquiries or requests for additional information.
- Implemented strategies designed to increase overall membership numbers within a specific period of time.
Education
Graduate Diploma in Business Marketing -
Unitec, Mt Albert Campus
01.2022
Bachelor of Media Arts (Commercial Music) -
Wintec, Hamilton
01.2017
Certificate in Media Arts (Commercial Music) -
Wintec, Hamilton
01.2012
Skills
- Outstanding customer service
- Salesmanship
- Suggestive Selling
- Payment Processing
- Salesforce
- Adobe Photoshop
- Microsoft Excel
- New Hire Training
- Customer service expertise
- Marketing and sales experience
- Strong multitasking
- Team player attitude
References
Jacky Singh, Regional Merchandising Team Leader Mars NZ, 021 241 3734, Jacky.singh@effem.com
Hobbies and Interests
- Health and fitness
- Gym
- Music
- Media
- Traveling
Certification
- Working with Children 2023
Timeline
Bartender + Wait Staff
Mt Erica Hotel
09.2023 - Current
Sales Merchandiser
Mars Auckland
04.2023 - 08.2023
Service Consultant
ANZ Bank
01.2019 - 01.2022
Membership Consultant
City Fitness
03.2016 - 03.2019
Graduate Diploma in Business Marketing -
Unitec, Mt Albert Campus
Bachelor of Media Arts (Commercial Music) -
Wintec, Hamilton
Certificate in Media Arts (Commercial Music) -
Wintec, Hamilton
- Working with Children 2023
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