Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ally Singleton

North Perth,WA

Summary

Skilled Support Worker with a proven track record at Humdrum, enhancing life skills and providing comprehensive mental health assistance. Excelled in leadership roles, notably as Customer Service Manager at Fresh Provisions, boosting team efficiency and customer satisfaction. Expert in documentation and fostering positive environments, demonstrating exceptional communication and empathy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Support Worker

Humdrum
01.2024 - Current
  • Supporting individuals in the development of life skills, including communication, socialization, personal hygiene, and Activities of Daily Living (ADLs).
  • Providing personalized, one-on-one support to individuals with complex disabilities.
  • Providing emotional support and establishing a safe and predictable environment to reduce stress and anxiety for individuals.
  • Monitoring client well-being and reporting any changes or concerns to relevant staff members.

Student Practical

Early Start Australia
10.2024 - 11.2024
  • Assisted in preparing and organising therapy environments, modifying equipment and materials to suit individual client needs.
  • Delivered one-on-one and small group support during therapy sessions to promote client engagement and task comprehension.
  • Developed customized resources tailored to meet the specific needs of clients.

Customer Service Manager

Fresh Provisions
03.2020 - 02.2024
  • Led and managed the customer service team, overseeing training, coaching, and performance evaluations.
  • Designed and executed strategies to enhance customer satisfaction, and improve operational efficiency at the service desk and across the store.
  • Fostered a positive store environment by promoting a customer-centric, team-oriented culture.
  • Demonstrated excellent communication skills in resolving product and consumer queries.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company practices.

Education

Certificate IV - Allied Health Assistances

North Metropolitan TAFE
11.2024

Skills

  • Mental health assistance
  • Daily living support
  • Mobility support
  • Life skills development
  • Medication administration
  • Documentation and reporting

Certification

  • Cardiopulmonary Resuscitation (CPR)
  • First Aid Certificate
  • Working with Children Check
  • NDIS Worker Screening Check
  • Police clearance

Timeline

Student Practical

Early Start Australia
10.2024 - 11.2024

Support Worker

Humdrum
01.2024 - Current

Customer Service Manager

Fresh Provisions
03.2020 - 02.2024

Certificate IV - Allied Health Assistances

North Metropolitan TAFE

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Ally Singleton