Crystal Ross
Goonellabah,NSW
Summary
Dedicated Support Worker skilled at managing appointments and administering medication, helping with bathroom and personal care needs and keeping home environments neat and clean. Good organizational skills with hardworking mentality and caring approach.
Quick & adaptable learner with great networking skills.
Overview
5
5
years of professional experience
Work History
Disability Support Worker
Indigo Rose
Lismore, NSW
11.2023 - Current
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Organized recreational and educational activities for clients according to individual needs.
- Developed strategies to help individuals cope with their disability.
- Transported clients to appointments, social events, and other activities as needed.
Aged Care Worker
Uniting
Goonellabah, NSW
06.2021 - 11.2023
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
- Organised and monitored medication schedules for elderly clients.
- Maintained records of client care plans and progress notes.
- Assisted in developing individualised care plans for elderly clients.
- Prepared meals according to prescribed diets and nutrition plans.
- Reported any changes in health or behaviour to nursing staff members promptly.
- Responded quickly to emergency situations involving elderly clients.
Disability Support Worker
FutureCare Now
Ballina, NSW
11.2022 - 05.2023
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
Bartender/Wait Staff Member
Commercial Hotel
Casino, NSW
11.2020 - 07.2021
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
Seasonal Fruit Packer
Mountain Blue Farms
Tabulam, NSW
10.2020 - 12.2020
- Checked and packed fresh fruits according to quality standards.
- Loaded crates of fruit onto delivery trucks for transport.
- Inspected fruit for ripeness or spoilage prior to packing.
- Cleaned work area to ensure food safety regulations were met.
- Monitored temperature-controlled storage areas to maintain optimal conditions for fruits stored there.
- Adhered strictly to health and safety regulations while working with produce items.
Business Administration Trainee
Richmond Valley Council
Casino, NSW
01.2019 - 10.2020
- Provided administrative support for management team.
- Prepared financial reports and documents for internal use.
- Created databases to store information about customers and vendors.
- Drafted letters, memos, emails and other communications materials.
- Performed clerical duties such as filing, photocopying, faxing, scanning.
- Handled incoming calls and inquiries related to company services and products.
Holiday Administration Assistant
Ross Hunt Real-Estate
Surrey Hills, VIC
- Created and distributed documents, such as agendas and meeting minutes.
- Organized and maintained files, including electronic records.
- Answered incoming calls in a professional manner.
- Performed data entry tasks accurately within specified timeframes.
Education
Certificate - Provide Cardiopulmonary Resuscitation
International Paramedic College
Byron Bay, NSW12-2023
Cert III - Individual Support (ageing)
Uniting
Goonellabah, NSW03-2023
Certificate - Provide First Aid
International Paramedic College
Goonellabah, NSW12-2022
Competency - Responsible Service of Alcohol
Enterprise & Training Company Limited (ETC)
Lismore02-2021
High School Diploma -
St Mary's Catholic College
Casino09-2020
Cert II - Business Administration
TAFE
Casino, NSW08-2020
Cert II - Automotive Vocational Preparation
TAFE
Casino, NSW08-2020
Skills
- Responsible Alcohol Service
- Relationship Building
- Complex Problem-Solving
- Palliative Care
- Compassionate Care
- Incident Reports
References
References available upon request.
Timeline
Disability Support Worker
Indigo Rose
11.2023 - Current
Disability Support Worker
FutureCare Now
11.2022 - 05.2023
Aged Care Worker
Uniting
06.2021 - 11.2023
Bartender/Wait Staff Member
Commercial Hotel
11.2020 - 07.2021
Seasonal Fruit Packer
Mountain Blue Farms
10.2020 - 12.2020
Business Administration Trainee
Richmond Valley Council
01.2019 - 10.2020
Holiday Administration Assistant
Ross Hunt Real-Estate
Certificate - Provide Cardiopulmonary Resuscitation
International Paramedic College
Cert III - Individual Support (ageing)
Uniting
Certificate - Provide First Aid
International Paramedic College
Competency - Responsible Service of Alcohol
Enterprise & Training Company Limited (ETC)
High School Diploma -
St Mary's Catholic College
Cert II - Business Administration
TAFE
Cert II - Automotive Vocational Preparation
TAFE
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