Alyssa Greenfield
Fountaindale,NSW
Summary
Personable Retail Assistant with many years of experience in retail sales and customer service roles. Well-versed in processing sales, working with customers, and organizing merchandise. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Assistant
Officeworks
05.2023 - Current
- Utilized strong communication skills to answer customer inquiries accurately and politely
- Performed general administrative tasks such as restocking supplies, tracking sales data and completing paperwork
- Provided assistance during peak hours by quickly responding to customers' requests or concerns
- Developed knowledge of store products, services, policies and procedures
- Administered returns and exchanges efficiently in accordance with company policy
- Monitored store security and safety to ensure a secure shopping environment
- Processed large sales during peak hours
Area Manager
McDonald's
01.2018 - 05.2023
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Have completed extensive customer service training
- Attained the position of trainee shift manager
- Conducted ongoing staff development to help employees achieve growth within job roles
- Trained and developed new employees for ease of transition into team.
Education
St Peter's Catholic College
Tuggerah11-2022
Certificate II - Animal Care
Tafe NSW
trueSkills
- POS System Operation
- Complaint Handling
- Cash Handling Accuracy
- Effective communication abilities
- Conflict resolution techniques
- Friendly and Helpful
- Time management abilities
- Attention to Detail
- Positive Customer Engagement
- Effective Communication
- Team Collaboration
- Professionalism
Certification
- HSC
- Cert three in retail services
- Working with children certificate
- First Aid
Affiliations
- Partaken in martial arts lessons for many years and volunteer through assisting at events and instructing younger classes
References
References available upon request.
Timeline
Retail Assistant
Officeworks
05.2023 - Current
Area Manager
McDonald's
01.2018 - 05.2023
St Peter's Catholic College
Certificate II - Animal Care
Tafe NSW
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