Summary
Overview
Work History
Education
Skills
Timeline
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Amelia Gray

Newcastle,NSW

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience

Work History

Customer Service Team Member

Bunnings Warehouse
09.2021 - Current
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Sales Assistant

Bakers Delight
02.2020 - 02.2021
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

St. Paul's Catholic College
Booragul, Newcastle

St Francis Xaiver's College
Hamilton, Newcastle
09.2022

Skills

  • Merchandise Orders and Exchanges
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Interpretation and Translation Services

Timeline

Customer Service Team Member

Bunnings Warehouse
09.2021 - Current

Sales Assistant

Bakers Delight
02.2020 - 02.2021

St. Paul's Catholic College

St Francis Xaiver's College

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Amelia Gray