Meenu Eldho
Box Hill
Summary
A passionate graduate eager to launch a career in accounting and finance. Strong analytical skills, attention to detail, and commitment to accuracy. Seeking an opportunity to apply theoretical knowledge in a practical setting and contribute to the success of an organisation.
Overview
2
2
years of professional experience
Work History
Superannuation Consultant
MUFG Pension & Market Services
04.2024 - Current
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
- Proactively identified potential issues in client accounts, taking corrective action as needed to maintain account integrity.
- Enhanced client satisfaction with timely and accurate processing of superannuation contributions and payments.
- Maintained up-to-date knowledge of superannuation regulations, ensuring compliance with all relevant laws and guidelines.
- Specializing in assisting employers to manage superannuation funds for their employees.
Customer Experience Agent
Probe CX
11.2022 - 04.2024
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Provided personalized support to customers, tailoring solutions according to their unique needs and preferences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Reduced response time for customer queries by implementing effective communication strategies.
Education
MASTER’S DEGREE - Professional Accounting & Finance
Deakin University
Burwood, VIC12-2022
BACHELOR OF COMMERCE - Accounting
Mahatma Gandhi University
03-2019
Skills
- Microsoft Office
- Attention to Detail
- Team Player
- Accountability
- Analytical skills
- Time Management
- Ability to Multitask
- Communication skills
- Client Relationships
- Data Entry and Maintenance
Timeline
Superannuation Consultant
MUFG Pension & Market Services
04.2024 - Current
Customer Experience Agent
Probe CX
11.2022 - 04.2024
MASTER’S DEGREE - Professional Accounting & Finance
Deakin University
BACHELOR OF COMMERCE - Accounting
Mahatma Gandhi University
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