AMAL JOSEPH

• Prepared food and beverages and verified adherence of quality and safe food-handling standards.
• Reduced risks by maintaining clean and organised work environment.
• Processed payments with focus on accuracy and correct cash-handling procedures.
• Delivered excellent customer service to support company reputation and patron satisfaction.
• Handled guest complaints professionally, resolving issues quickly to promote positive experiences.

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• Trained new staff members on proper customer service and hospitality policies.
• Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.

• Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
• Greeted guests with friendly and professional acknowledgment to build rapport.
• Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
• Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
• Maximized room occupancy rates with effective sales techniques and clear communication of amenities.