Aman Ranjit
Melbourne,VIC
Summary
Dynamic Food and Beverage Attendant with a proven track record at the W Hotel, enhancing guest satisfaction through innovative ordering systems and VIP client care. Skilled in POS System Operation and adept at fostering team leadership, I excel in high-pressure environments, significantly boosting repeat business through exceptional service and efficiency.
Overview
2
2
years of professional experience
Work History
Food and Beverage Attendant
W Hotel
Melbourne, VIC
08.2023 - Current
- Streamlined ordering process for increased efficiency by implementing a user-friendly digital system.
- Increased repeat business through personalized attention to VIP clients'' culinary preferences.
- Reduced wait times for guests with prompt coordination between kitchen staff and room service attendants.
- Oversaw scheduling of room service attendants, ensuring optimal staffing levels during peak hours and special events.
- Conducted regular inventory checks, ensuring adequate stock levels for seamless service delivery.
- Maintained a clean and organized work environment, adhering to strict hygiene standards and regulations.
Food and Beverage Attendant
Stamford Plaza Hotel
Melbourne, VIC
07.2023 - Current
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Food and Beverage Attendant
Hyatt Place
Kathmandu
06.2022 - 05.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Processed payments and provided receipts to establish proof of transaction.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Answered customer questions about food and beverage items and assisted with menu selections.
Food and Beverage Attendant
Hard Rock Cafe
Kathmandu
10.2022 - 04.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
Education
Bachelor Of Hospitality Management - Hospitality
International College of Hospitality Management
Kathmandu, Nepal11.2017
Skills
- Adaptability under pressure
- Reliability and punctuality
- Kitchen Support
- Guest Services
- Dining room organization
- Food safety knowledge
- Allergy awareness
- Buffet maintenance
- Upselling strategies
- Customer Service
- Problem-Solving
- Time Management
- Flexible Schedule
- POS System Operation
- Team Leadership
Timeline
Food and Beverage Attendant
W Hotel
08.2023 - Current
Food and Beverage Attendant
Stamford Plaza Hotel
07.2023 - Current
Food and Beverage Attendant
Hard Rock Cafe
10.2022 - 04.2023
Food and Beverage Attendant
Hyatt Place
06.2022 - 05.2023
Bachelor Of Hospitality Management - Hospitality
International College of Hospitality Management